Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01112860 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Kentucky — 800 Rose Street, Lexington KY, 40536

Jan 5, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 634 biz days overdue
Active: 651 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 8, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2024
0 business days (counted)
Running total: 1 of ? biz days used
650d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Aug 14, 2026
650 business days (counted)
Running total: 651 of ? biz days used
Created: Jan 6, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 6 Scheduled ▶ Running 0 0
Jan 6 → Jan 8 Ready for Scheduling ▶ Running 1 1
Jan 8 → Jan 8 Scheduled ▶ Running 0 1
Jan 8 → Aug 14 Ready for Scheduling ▶ Running 650 651
Coordinators 1.0d
⚠ Overdue
Coordinators
1.0 days
Created: Jan 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
650.6 days Total Age
⏱️
1.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 951 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2024 1850 CM ack msg; LM w/ES, SB; ES other shift; 1/7/24 1723 SB avail W-F, 3-11p; 1/8/24 0930 LM w/Lenora re cnfm; 1224 Lenora asking if SB can add Sat shift; LM w/SB; 1229 SB cannot add Sat - LM w/Lenora; 1504 Lenora needs S; 1601 LM w/Lenora re NAR

Timeline

📋
▶
3 Work Order Created Jan 5, 8:15 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.5 business days
📅
▶
2 Dispatch Scheduled Jan 8, 9:30 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 13h, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 7, 4:00 PM
Created
Jan 5, 8:15 PM
Invoice #
N/A

Details