Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01113122 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Tucson Rincon — 10350 E. Drexel Rd at South Houghton Rd,, Tucson AZ, 85747

Jan 8, 2024 → Present

🟢 On Track
PSM Last business day of January 2024
Target: Jan 31, 2024
⚠ 835d overdue
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jan 8, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
613.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 857 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2024 1820 CM ack msg; LM w/BB; 1822 BB decline; 1/9/2024 1338 LM w/Kathleen re NAR

Timeline

📋
▶
2 Work Order Created Jan 8, 5:54 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 12, 4:00 PM
Created
Jan 8, 5:54 PM
Invoice #
N/A

Details