Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01113448 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 HonorHealth Deer Valley Medical Center — 19829 N 27th Ave Phoenix, AZ 85027, Phoenix AZ, 85027

Jan 9, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 633 biz days overdue
Active: 647 biz days
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 10 → Jan 10, 2024
0 business days (counted)
Running total: 0 of ? biz days used
647d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → Aug 13, 2026
647 business days (counted)
Running total: 647 of ? biz days used
Created: Jan 10, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → Jan 10 Scheduled ▶ Running 0 0
Jan 10 → Aug 13 Ready for Scheduling ▶ Running 647 647
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jan 10, 2024 Due: Dec 31, 2024 (590 days overdue)
📅
648.3 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 947 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9/2024 1820 CM ack msg; LM w/GS, LH, CW; 1/11/2024 1212 CM LM w/Kathleen re compliance; 1/12/2024 1138 CM 2nd msg w/GS, CW; 1208 CW decline; 1321 CM LM w/LS; 1/16/2024 1215 CM 2nd msg w/LS; 1217 LS decline; 1/18/2024 1213 CM 3rd msg w/GS; 1/22/2024 1314 CM 4th msg w/GS; GS unable to respond; 1243 LM w/GH; 2312 GH decline. NAR


MF, GH, GS, LS, CW

Timeline

📋
2 Work Order Created Jan 9, 7:29 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 7, 8:00 AM
Created
Jan 9, 7:29 PM
Invoice #
N/A

Details