Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01114140 ↗ ServiceMax

Waldmann • Installation • PC

📍 Advanced Dermatology Southfield - 275 — 26400 W 12 Mile Road, Southfield MI, 48034

Jan 12, 2024 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Jan 22, 2024
⚠ 641 biz days overdue
Active: 646 biz days
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 18, 2024
3 business days (counted)
Running total: 3 of ? biz days used
643d
▶ Clock Running
Status: On Hold
Jan 18 → Aug 14, 2026
643 business days (counted)
Running total: 646 of ? biz days used
Created: Jan 12, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 18 Ready for Scheduling ▶ Running 3 3
Jan 18 → Aug 14 On Hold ▶ Running 643 646
Dispatch 0.0d
Coordinators 4.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Created: Jan 12, 2024 Due: Jan 22, 2024 (935 days overdue)
📅
646.6 days Total Age
⏱️
4.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 944 days old
🚨
Primary Delay 4.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/24 RCook- Email from POC stating she does not want to schedule this location yet. States location will be moving around May-June. Per teams chat from HGuzman she is reaching out to account to advise on how to proceed.

⚠️ Problem Description
Tech: Mike Huffman Remove existing light head(s), replace with new ones. Return old head(s) to Waldmann. Reach out to Heather Guzman (SOM) when you are ready to ship the old light heads back and she will facilitate getting the shipping label from Waldmann, or follow directions below (#3 in Special Items to note). Southfield - This location has 1 light head to replace 1. Please attach the file to each of these WO's that I have attached to this email. 2. Lights will be shipped to technician. 3. RMA information on returning lights must be provided in the work order in the Special Instructions. Waldmann will provide this information and the shipping information.

Timeline

📋
▶
2 Work Order Created Jan 12, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 4.0 business days
⏸️
Status: On Hold by Kourtney Smith Jan 18, 9:30 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 5d 23h

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 12, 9:34 AM
Invoice #
N/A

Details