Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01114533 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Medical Center Sacramento — 2825 Capitol Avenue, Sacramento CA, 95816

Jan 15, 2024 → Present

🔴 Behind
PSM Last business day of January 2024
Target: Jan 31, 2024
⚠ 835d overdue
Dispatch 0.0d
Coordinators 29.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Created: Jan 15, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
609.5 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 850 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/24 1019 GH avail; LM w/Tracey re cnfm; 2/22/2024 1544 LM w/Tracey re status; 2/26/2024 1347 CM 2nd msg w/Tracey; 1343 Tracey does not have GH

Timeline

📋
▶
2 Work Order Created Jan 15, 9:26 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
🚨 29.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 22, 3:44 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 38d 6h

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 14, 3:00 PM
Created
Jan 15, 9:26 AM
Invoice #
N/A

Details