Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 633 biz days overdue
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 22, 2024
27 business days (counted)
Running total: 27 of ? biz days used
618d
▶ Clock Running
Status: Ready for Scheduling
Feb 22 → Aug 13, 2026
618 business days (counted)
Running total: 645 of ? biz days used
Created: Jan 15, 2024
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 15 → Jan 15 |
Created |
▶ Running
|
0 |
0 |
| Jan 15 → Feb 22 |
Scheduled |
▶ Running
|
27 |
27 |
| Feb 22 → Aug 13 |
Ready for Scheduling |
▶ Running
|
618 |
645 |
Coordinators
27.0 days
Over SLA
Created: Jan 15, 2024
Due: Dec 31, 2024 (590 days overdue)
⏱️
27.0d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
⚠️
25.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
27.0 days stuck in "Scheduled"
⏱️
Total Delay
25.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
27.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/12/24 1019 GH avail; LM w/Tracey re cnfm; 2/22/2024 1544 LM w/Tracey re status; 2/26/2024 1347 CM 2nd msg w/Tracey; 1343 Tracey does not have GH
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
38d 6h
Bottlenecks
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
May 14, 3:00 PM