Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01126233 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center At Mount Zion — 1600 Divisadero Street, San Francisco CA, 94115

Jan 30, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 634 biz days overdue
Active: 635 biz days
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2024
0 business days (counted)
Running total: 0 of ? biz days used
635d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Aug 14, 2026
635 business days (counted)
Running total: 635 of ? biz days used
Created: Jan 30, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Aug 14 Ready for Scheduling ▶ Running 635 635
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jan 30, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
635.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 926 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/24 0930 LM w/AL 1650 sent AL more local option - do not double book; 1/31/24 1015 LM w/Jennifer re NAR; 2/21/2024 NNL; LM w/CC; 1333 CC decline

Timeline

📋
▶
3 Work Order Created Jan 30, 9:33 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 19, 8:00 AM
Created
Jan 30, 9:33 AM
Invoice #
N/A

Details