Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01127626 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 OSF St Francis Medical Center — 530 NE Glen Oak Ave., Peoria IL, 61637

Feb 2, 2024 → Present

🟢 On Track
PSM Last business day of February 2024
Target: Feb 29, 2024
⚠ 806d overdue
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 2, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
594.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 832 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/2024 1641 CM ack msg; LM w/BB; 2/6/2024 1218 CM LM w/Gary re compliance; 2/6/2024 1454 CM 2nd msg w/BB; 1502 BB other assign; 1507 LM w/JF; 1512 JF decline; 1640 LM w/KE; 1205 KE decline; 1440 LM w/CC, AL; 2/13/2024 1719 CM 2nd msg w/CC, AL; 1721 AL decline; 2115 CC decline - NAR


. AL, KE, JF, CC

Timeline

📋
▶
3 Work Order Created Feb 2, 6:11 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 22, 8:00 AM
Created
Feb 2, 6:11 PM
Invoice #
N/A

Details