Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01128012 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lehigh Valley Muhlenberg — 2545 Schoenersville Rd., Bethlehem PA, 18017

Feb 5, 2024 → Present

🟢 On Track
PSM Last business day of February 2024
Target: Feb 29, 2024
⚠ 806d overdue
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Feb 5, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
593.6 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 829 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2024 1825 CM ack msg; LM w/DR; 2/6/2024 1314 from Debra: RA decline; 1327 LM w/AL; 1357 AL decline; 1724 LM w/AT; 2035 AT decline; 2/9/2024 1452 LM w/SF; 1220 SF decline; 2/12/2024 1940 CM LM w/TP; 2/12/2024 TP decline; 2108 LM w/KR; 2/14/2024 1324 KR decline; 2/15/2024 1442 CM LM w/Jeanne re still a need; 1931 still a need; 2/19/2024 1947 CM LM w/KE,JF,KR; 1951 JF decline; 2101 KE decline; 2/20/24 2240 KR decline - NAR


TP, SF, DR, , AT, AL, SB, CC, KE, JF, KR, ES

Timeline

📋
▶
2 Work Order Created Feb 5, 6:33 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 21, 4:00 PM
Created
Feb 5, 6:33 PM
Invoice #
N/A

Details