Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01128234 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Fulton County Health Center — 725 S Shoop Ave, Wauseon OH, 43567

Feb 6, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 630 biz days
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
630d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Aug 14, 2026
630 business days (counted)
Running total: 630 of ? biz days used
Created: Feb 6, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Scheduled ▶ Running 0 0
Feb 6 → Aug 14 Ready for Scheduling ▶ Running 630 630
Dispatch 0.0d
Coordinators 0.2d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.2 days
Created: Feb 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
630.5 days Total Age
⏱️
0.2d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 919 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2024 1345 CM ack msg; LM w/SB; 1453 SB decline; 2/7/2024 1401 CM LM w/TB; 1431 TB decline; 2/8/2024 1210 CM LM w/Rodney re compliance; 2/8/2024 2045 Lm w/Rodney re equip; LM w/ME; 2/10/2024 1201 ME decline; 2/12/2024 1913 CM LM w/BB,CC,KE; 2154 KE decline; 2/14/2024 2045 CM LM w/ES,AL,GS; 2/15/2024 1323 GS decline; 2/16/2024 1518 CM LM w/Rodney re NAR


KR, KE, ME, TB, SB, BB, CC,CE, ES,AL,GS

Timeline

📋
▶
2 Work Order Created Feb 6, 1:42 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 6, 2:56 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1h 14m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 16, 5:00 PM
Created
Feb 6, 1:42 PM
Invoice #
N/A

Details