Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01128449 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Keck Hospital of University of Southern California — 1500 San Pablo St, Los Angeles CA, 90033

Feb 6, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 630 biz days
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
630d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Aug 14, 2026
630 business days (counted)
Running total: 630 of ? biz days used
Created: Feb 6, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Scheduled ▶ Running 0 0
Feb 6 → Aug 14 Ready for Scheduling ▶ Running 630 630
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Feb 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
629.6 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 919 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2024 1849 CM ack msg; LM w/TM, GH; 1900 TM decline; 2245 GH took other shift; 1328 LM w/Manny re nAR


Other shift is NAR if filled

Timeline

📋
2 Work Order Created Feb 6, 6:54 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 14, 8:00 AM
Created
Feb 6, 6:54 PM
Invoice #
N/A

Details