Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01129272 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Virtual Care Center (Offsite Tele) — 800 E Park Blvd, Boise ID, 83712

Feb 8, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 627 biz days
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
627d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Aug 14, 2026
627 business days (counted)
Running total: 627 of ? biz days used
Created: Feb 9, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Scheduled ▶ Running 0 0
Feb 9 → Aug 14 Ready for Scheduling ▶ Running 627 627
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 9, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
627.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 917 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/8/2024 1848 CM ack msg; LM w/GH; 2/12/2024 1306 CM LM w/Melissa re compliance; 2/12/2024 2019 CM 2nd msg w/GH; 2/13/2024 0051 GH decline; 2/15/2024 1600 CM LM w/GS


2/19/2024 1936 CM LM w/Melissa re NAR

Timeline

📋
▶
3 Work Order Created Feb 8, 7:24 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 29, 2:00 PM
Created
Feb 8, 7:24 PM
Invoice #
N/A

Details