Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01129285 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Boise Medical Center — 190 E Bannock St, BOISE ID, 83712

Feb 8, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 627 biz days
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 13, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2024
0 business days (counted)
Running total: 2 of ? biz days used
625d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Aug 14, 2026
625 business days (counted)
Running total: 627 of ? biz days used
Created: Feb 9, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Scheduled ▶ Running 0 0
Feb 9 → Feb 13 Ready for Scheduling ▶ Running 2 2
Feb 13 → Feb 13 Scheduled ▶ Running 0 2
Feb 13 → Aug 14 Ready for Scheduling ▶ Running 625 627
Coordinators 3.0d
⚠ Overdue
Coordinators
3.0 days
Over SLA
Created: Feb 9, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
627.6 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 917 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/8/2024 1848 CM ack msg; LM w/GH; 2/12/2024 1306 CM LM w/Melissa re compliance; 2/12/2024 2019 CM 2nd msg w/GH; 2/13/2024 0051 GH other shift; 2/15/2024 1600 CM LM w/GS, MF, CW,TM ; CW decline


2/19/2024 1936 CM LM w/Melissa re NAR

Timeline

📋
▶
2 Work Order Created Feb 8, 7:39 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.5 business days
📅
▶
2 Dispatch Scheduled Feb 13, 3:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 4d 19h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 29, 2:00 PM
Created
Feb 8, 7:39 PM
Invoice #
N/A

Details