Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01129780 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Walter Reed National Military Medical Center — 8901 Wisconsin Ave, Bethesda MD, 20889

Feb 12, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 626 biz days
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
626d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Aug 14, 2026
626 business days (counted)
Running total: 626 of ? biz days used
Created: Feb 12, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Aug 14 Ready for Scheduling ▶ Running 626 626
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 12, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
626.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 913 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/24 1045 LM w/AL, ME; 1101 AL decline; 1929 LM w/SF; 2156 ME decline all; 1948 SF other shift; 2/14/2024 1912 CM LM w/TB, JB, AT,ES; 2112 TB decline; 2/16//2024 1417 LM w/DR; DR decline; 2/20/2024 1454 CM LM w/Karen re NAR

Timeline

📋
▶
3 Work Order Created Feb 12, 10:39 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 14, 5:00 PM
Created
Feb 12, 10:39 AM
Invoice #
N/A

Details