Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01129831 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Walter Reed National Military Medical Center — 8901 Wisconsin Ave, Bethesda MD, 20889

Feb 12, 2024 → Present

🟢 On Track
PSM Last business day of February 2024
Target: Feb 29, 2024
⚠ 806d overdue
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 12, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
589.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 822 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/24 1145 LM w/AL, ME, AT, ES; 1218 AL decline,; 1929 LM w/SF; 2134 ME other assign; SF other shift; 2/14/2024 1915 LM w/TB,ES; 2112 TB other shift; 2/16//2024 1417 LM w/DR; DR decline; 2/20/2024 1454 CM LM w/Karen re NAR

Timeline

📋
▶
3 Work Order Created Feb 12, 12:06 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 11, 5:00 PM
Created
Feb 12, 12:06 PM
Invoice #
N/A

Details