Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01130293 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Southeast Iowa Regional Medical — 1221 S. Gear Ave, West Burlington IA, 52655

Feb 13, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 625 biz days
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
625d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Aug 14, 2026
625 business days (counted)
Running total: 625 of ? biz days used
Created: Feb 13, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Scheduled ▶ Running 0 0
Feb 13 → Aug 14 Ready for Scheduling ▶ Running 625 625
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Feb 13, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
625.2 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 912 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/2024 1417 CM ack msg; LM w/KR, JF, KE; 1437 JF decline; 2/14/2024 1332 CM LM w/Terry re compliance; 2/14/2024 1324 KR decline; 2/15/2024 1516 CM LM w/BB,SB; 1554 SB decline; 2/16/24 1058 BB decline; 2/19/2024 1957 CM LM w/Terry re NAR


JF, KR, JB, MJ, BB, SB,CC, KE, CE,

Timeline

📋
▶
2 Work Order Created Feb 13, 2:03 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 23, 8:00 AM
Created
Feb 13, 2:03 PM
Invoice #
N/A

Details