Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01130657 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Carthage Hospital — 1001 West Street, Carthage NY, 13619

Feb 14, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 624 biz days
▶ Clock Running
Status: Created
Feb 14 → Feb 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 14 → Feb 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
624d
▶ Clock Running
Status: Ready for Scheduling
Feb 14 → Aug 14, 2026
624 business days (counted)
Running total: 624 of ? biz days used
Created: Feb 14, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 14 → Feb 14 Created ▶ Running 0 0
Feb 14 → Feb 14 Scheduled ▶ Running 0 0
Feb 14 → Aug 14 Ready for Scheduling ▶ Running 624 624
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Feb 14, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
624.1 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 911 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Will be 2nd location added - two small hospitals


2/13/2024 1648 CM ack msg; LM w/GH, CC; GH decline; 2/15/2024 1526 LM w/Jeanne re NAR

Timeline

📋
2 Work Order Created Feb 14, 2:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 11, 9:00 AM
Created
Feb 14, 2:38 PM
Invoice #
N/A

Details