Work Order 360 View

05/20/2026 SRobinson- Created follow up WO as requested. (WO-01375532)

05/07/2026 mklose dispatch to Joseph to ANR

05/07/2026 mklose called 508-892-6000; I spoke toMcDavid Rodriguez . We have been attempting to get pictured of his V60 ventilators to prove he had the FCO69 completed. He was very rude and was going to call his boss because his boss told him he didn't need to give us anything and refused to do so. I gave him Fady Messak cell phone number and asked he call our Field Operations Director. he adv he would call his boss and call me or Fady back tomorrow.

04/22/2026 ARoosa - Sent fu email to douellette@vhwmasscentral.com & mrodriquez@vhwmasscentral.com asing them if they could provide photos of the stickers that was replaced on devices so we can close the WO

04/08/2026 YEspino Called 508-892-6000 to verify the vent in question. Was advised that no biomed is avaliable so i was transferred over but was unable to speak to anybody so i left a message.

03/24/2026 mklose sent called 508-892-6000, xfer to Biomed. Donald VM. sent an email 'douellette@vhwmasscentral.com'

03/24/2026 mklose per notes on PWO

3/5/26 K Clements - There is no bench FCO WO to show evidence of fco69 completion. This Case needs to remain open until photos can be provided or validate onsite and verified by Intertek. See 1/6 note of contact that indicated labels replaced as we need photographs to close.

03/04/2026 RArnold - Wo needs review by fady

02/06/2026 MHamersley - this work order should be cancelled, devices had labels replaced at repair bench

01/06/2026 MHamersley - sent f/u email: mrodriquez@vhwmasscentral.com , so that we can close work order as devices have had new labels placed on them at the repair shop.

12/03/2025 MHamersley - called 508-892-6002, spoke to McDavid, he will reply to email stating that these devices came from repair shop with the proper labels on them

10/20/2025 MHamersley - called 508-892-6002, call went to VM/LM; (email reply from McDavid Rodriquez, 05/22/2025, states that "the issues have been resolved") inquiring if recall had been completed on devices while at repair shop; sent f/u email: mrodriquez@vhwmasscentral.com

V60 Ventilator 100109732

V60 Ventilator 100109727

09/17/2025 YEspino Called 508-892-6002 to follow up and if they devices have been repaired already so that we can service the device in question. Was unable to speak to him so i left a message.

09/04/2025 YEspino Called 508-892-6002 to follow up with Mcdavid over the devices in question. Was unable to speak to him or leave a message because while waiting for the call to be picked up the call was dropped.

07/25/2025 MHamersley - called 508-892-6002, spoke to McDavid, he stated devices were still being repaired and that the recalls should be completed on them while there.

05/21/2025 MNewman - Fady called customer to discuss the repairs possibly needed for this case on 2 devices. Called McDavid at 508.892.6000. No Answer. Called 502.892.6005 and 6002. One call went to the pharmacy. Fady called a previous contact and left a vm. Fady will be replying to the email as well and looping the contact in for update on devices. 

05/21/2025 MNewman - replied to email to loop Fady and Sean into the thread. Asked customer in the email what repairs are needed for the 2 devices on this case, as we are not sure if they have been called into Philips.

05/19/2025 awhitney called McDavid at 508.892.6002 to get update on 2 devices down for repair they have still not been repaired yet per my conversation with him.

02/03/2025 MHamersley - called 508-892-6002, spoke to McDavid, devices are in process of being repaired. 

01/28/2025 MHamersley - called 508-892-6002, call went to VM/LM inquiring about status of 2 devices that needed repairs.

09/26/2024 Rarnold - Inbound call from McDavid, 15088926002. He was asking about scheduling. He did state that the 2 devices are actually down and need repaired. I let him know we can not touch the devices until they are fixed. He will either call the repairs into Philips or have them done in house. Placing on hold for now.

05/29/2024 JRojas- McDavid Rodrgiuez, mrodriquez@vhwmasscentral.com, has confirmed the 2 devices. Asking POC info, ATTN and credentialing.

05/29/2024 JRojas- Unable to see email chain. Asking planner for email and if customer has replied. Sent an email to Cdietlin@vhwmasscentral.com

04/30/2024 RArnold - Called 508-892-6005 for Chelsea. Left a message. Sending email. 

Cdietlin@vhwmasscentral.com

04/08/2024 YEspino Called 508-892-6005 to speak to Chelsea to verify 2 V60 Vents. Was unable to speak to her so i left a message.

04/08/2024 YEspino Called 508-892-6000 to verify 2 V60 Vents. Asked to be transferred over to the biomed dept, but was transferred over the line was picked up and then dropped.

03/27/2024 YEspino Called 508-892-6005 to speak to Chelsea to verify 2 V60 Vents. Was unable to speak to her so i left a message.

03/27/2024 YEspino Called 508-892-6000 to verify 2 V60 Vents. Asked to be transferred over to the CE dept, Was sent to the incorrect dept but i couldnt hear him so the call was dropped.

03/15/2024 YEspino Called 508-892-6005 to speak to Chelsea Dietlin to verify 2 V60 Vents. Was unable to speak to her so i left a message.

03/15/2024 YEspino Called 508-892-6000 to verify 2 V60 Vents. Asked to be transferred over to the CE dept, but was unable to speak to anybody so i left a message.