Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01130940 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 First Nation Group — 11901 Amedicus Ln, Fort Myers FL, 33907

Feb 14, 2024 → Apr 14, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Canceled (Apr 14)
⏸ 34d excluded (parts wait + holding)
✗ SLA Missed (69d late)
Dispatch 1.0d
Holding 238.5d (excluded)
Coordinators 328.6d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
238.5 days
Coordinators
328.6 days
Over SLA
Created: Feb 15, 2024 Due: Dec 31, 2025 Completed: Apr 14, 2026 (103 days late)
📅
564.0 days Total Age
⏱️
284.9d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
326.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 820 days old
🚨
Primary Delay 284.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 326.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
328.6d / 1.0d SLA
On Hold
214.0d
Ready for Release
24.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 RArnold- Chattered Danny to allocate SN#s to correct ASP. completed canceled EWO

03/17/2026 MHamersley - called 804-676-8098, Daniel Hill, this number is no longer in service; called 316-685-2221, xfer to Bio Med, (ext 23204) spoke to Justin, he and MyKaela will be POC; these devices are confirmed at Robert J. Dole VA Medical Center, 5500 E Kellogg Ave, Wichita, KS 67218, sent email: Justin.Crain@va.gov & mykaela.ppacek@va.gov , FSE Cred: none, sign in at bio med shop; SN: 100351191, 100351260, 100351283, 100356859


*per email reply from Cayla Davis, 06/26/2025, they have NO RECORD of these devices being in inventory: 100470532, 100470722, 100470728, 100469348, 100469883, 100470550, 100470552 & 100470564


device located at Harlingen TX VAMC, 2601 Veterans Dr, Harlingen TX 78550 / SN 100351284


device is locted at US Dept of Health & Human Services, 4 Center Dr, North East MD 21901 / SN 100364191


these devices are located Oklahoma City OK VAMC, 921 NE 13th St, Oklahoma City OK 73104 / Mindie Dixon, (303) 859-9877 / SN 100364138, 100364143 - completed by Progressive, 100364175 - completed by Progressive


this device is located at Tripler Army Medical Center, 161 Krukowski Rd, Honolulu HI 96819 / Med Direct Team 02, (614) 652-1856 / SN 100364163


09/17/2025 RFosbury Called (804) 676-8098 - number is no longer in service. 


06/26/2025 MHamersley - rec'd email response from Cayla Davis providing location and contact information for all devices. these are all located outside of our region.

Cayla Davis, cdavis@firstnationgroup.com


06/26/2025 MHamersley - called 734-944-3650, spoke to Ellen Carpenter, they are a warehouse and will only be able to determine which VA Hospital purchased the ventilators; she suggested email to: customerservice@firstnationgroup.com ; rec'd email reply from Mario, 210-617-5300 X 14243, mario.flores@va.gov confirming SN: 100351284 at his location: SOUTH TEXAS VETERANS AFFAIRS HEALTHCARE SYSTEMS, 7400 Merton Minter Blvd, Room E008 BIOMED DEPT, San Antonio, TX 78229; 


05/20/2025 Brod - sent a email to mario.flores@va.gov to confirm the remaining units and to have a FSE onsite starting next week 05/27/2025


03/31/2025 YEspino Called 239-308-1275 to speak to Mike over the device in question. Was unable to speak to him or leave a message. need to find a better contact.


03/17/2025 YEspino Called 239-308-1275 to speak to Mike to verify the device in question. Was unable to speak to him so i left a message.


03/12/2025 YEspino Called 239-308-1275 to speak to Mike to verify the device in question. Was unable to speak to him so i left a message.


03/07/2025 YEspino Called 239-308-1275 to speak to mike to verify the device in question. Was unable to speak to anybody so i left a message.


03/04/2025 YEspino Called 239-308-1275 to speak to Mike to verify the devices in question. Was unable to speak to him or leave a message.


02/25/2025 YEspino Called 239-308-1275 to speak to mike over the device in question. Was unable to speak to him so i left a message.


02/19/2025 YEspino Called 239-308-1275 to follow up with Mike over the devices in question. Was unable to speak to him or leave a message.


02/11/2025 YEspino Called 239-308-1275 to speak to mike to verify the devices in question. Was unable to speak to him or leave a message it only rang a couple of times and then the call was dropped.


01/31/2025 YEspino Called 239-308-1275 to speak to Mike to verify the devices in question. Was unable to speak to him or leave a message.


01/27/2025 YEspino Called 239-308-1275 to speak to Mike over the devices in question. Was unable to speak to him or leave a message.


01/16/2025 YEspino Called 239-308-1275 to speak to Mike Bickin to verify the 27 V60 Vents in question. Was unable to speak to him or leave a message because the line wouldnt connect, will try back later.

⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 14, 9:29 PM
Work Order: WO-01130940
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Feb 15, 9:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 52m
🚨 41.0 business days
⏸️
Status: On Hold by Micah Peters Apr 11, 10:27 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 56d 12h
⚠️ 7.2 business days
📅
Status: Ready for Scheduling by Diana Cox Apr 22, 12:57 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 10d 14h
🚨 285.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 396d 2h
🚨 25.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jun 26, 4:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 1h
2.9 business days
⏸️
Status: On Hold by Erin Martin Jun 30, 10:49 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 3d 17h
🚨 207.0 business days
🚫
Status: Canceled by Rebecca Arnold Apr 14, 5:21 PM
From: On Hold
To: Canceled
Duration in Previous: 288d 6h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 41.3 business days (threshold: 1.0 business days)
Exceeded by 40.3 business days
Ready for Scheduling
Duration: 284.9 business days (threshold: 1.0 business days)
Exceeded by 283.9 business days
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 14, 9:29 PM
Invoice #
N/A

Details