Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01133817 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Feb 15, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of February 2024 · Target: Feb 29, 2024
⚠ 614 biz days overdue
Active: 622 biz days
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2024
0 business days (counted)
Running total: 0 of ? biz days used
522d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Mar 24, 2026
522 business days (counted)
Running total: 522 of ? biz days used
100d
▶ Clock Running
Status: Scheduled
Mar 24 → Aug 14, 2026
100 business days (counted)
Running total: 622 of ? biz days used
Created: Feb 16, 2024 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Mar 24 Ready for Scheduling ▶ Running 522 522
Mar 24 → Aug 14 Scheduled ▶ Running 100 622
Coordinators 523.0d
⚠ Overdue
Coordinators
523.0 days
Over SLA
Created: Feb 16, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
622.6 days Total Age
⏱️
523.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
522.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Scheduled • 910 days old
🚨
Primary Delay 523.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 522.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
523.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/8/2024 1848 CM ack msg; LM w/GH; 2/12/2024 1306 CM LM w/Melissa re compliance; 2/12/2024 2019 CM 2nd msg w/GH; 2/13/2024 0051 GH other shift; 1956 LM w/Melissa re cnfm; 2/15/2024 1600 CM LM w/GS, MF, CW,TM ; CW decline


2/19/2024 1936 CM LM w/Melissa re NAR

Timeline

📋
▶
3 Work Order Created Feb 15, 7:53 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 523.5 business days
👷
▶
2 Technician Assigned Mar 24, 11:30 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 767d 14h

Bottlenecks

Ready for Scheduling
Duration: 523.0 business days (threshold: 1.0 business days)
Exceeded by 522.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 17, 4:00 PM
Created
Feb 15, 7:53 PM
Invoice #
N/A

Details