Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01137085 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Emanuel Hospital — 2801 N Gantenbein Ave, Portland OR, 97227

Feb 21, 2024 → Present

🔴 Behind
PSM Last business day of February 2024
Target: Feb 29, 2024
⚠ 806d overdue
Coordinators 82.0d
⚠ Overdue
Coordinators
82.0 days
Over SLA
Created: Feb 22, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
581.7 days Total Age
⏱️
82.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
80.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 813 days old
🚨
Primary Delay 82.0 days stuck in "Scheduled"
⏱️
Total Delay 80.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
82.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/21/2024 1930 LM w/McKenzie re NAR; 2/23/2024 0955 LM w/McKenzie re NAR

Timeline

📋
▶
2 Work Order Created Feb 21, 7:42 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
🚨 82.5 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 14, 12:33 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 113d 15h

Bottlenecks

Scheduled
Duration: 82.0 business days (threshold: 2.0 business days)
Exceeded by 80.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 26, 4:00 PM
Created
Feb 21, 7:42 PM
Invoice #
N/A

Details