Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01139175 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Walter Reed National Military Medical Center — 8901 Wisconsin Ave, Bethesda MD, 20889

Mar 1, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 613 biz days
▶ Clock Running
Status: Created
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
613d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → Aug 14, 2026
613 business days (counted)
Running total: 613 of ? biz days used
Created: Mar 1, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 1 → Mar 1 Created ▶ Running 0 0
Mar 1 → Mar 1 Scheduled ▶ Running 0 0
Mar 1 → Aug 14 Ready for Scheduling ▶ Running 613 613
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 1, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
613.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 895 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/1/24 1030 LM w/AL, AT, ME; 3/1/2024 AT unavail; 3/4/2024 LM w/Karen re compliance; 3/4/2024 1515 CM LM w/TB,SB,JB,JF,KR,TP,KR,ES; 1528 SB decline; 1523 JB avail any shift; LM w/Karen re cnfm; JF decline; 3/6/24 1015 TP decline; 3/7/2024 1241 CM LM w/Karen re NAR

Timeline

📋
▶
3 Work Order Created Mar 1, 10:48 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 24, 2:00 PM
Created
Mar 1, 10:48 AM
Invoice #
N/A

Details