Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01139763 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Rochester — 1101 West University Avenue, Rochester Hills MI, 48307

Mar 4, 2024 → Present

🟢 On Track
PSM Last business day of March 2024
Target: Mar 29, 2024
⚠ 777d overdue
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Mar 4, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
573.8 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 801 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4/2024 1745 CM ack msg; LM w/CC, GS; 3/4/2024 1230 CC decline; 3/6/2024 1210 CM LM wBettyJo re compliance; 3/6/2024 1244 CM 2nd msg w/GS; 1927 GS decline; 3/7/2024 1734 CM LM w/SF; SF other assign; 1803 LM w/Betty Jo re NAR

Timeline

📋
▶
2 Work Order Created Mar 4, 6:06 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 9, 9:00 AM
Created
Mar 4, 6:06 PM
Invoice #
N/A

Details