Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01140287 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 HonorHealth Deer Valley Medical Center — 19829 N 27th Ave Phoenix, AZ 85027, Phoenix AZ, 85027

Mar 6, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 610 biz days
▶ Clock Running
Status: Created
Mar 6 → Mar 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
610d
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Aug 14, 2026
610 business days (counted)
Running total: 610 of ? biz days used
Created: Mar 6, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 6 → Mar 6 Created ▶ Running 0 0
Mar 6 → Mar 6 Scheduled ▶ Running 0 0
Mar 6 → Aug 14 Ready for Scheduling ▶ Running 610 610
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
610.5 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 890 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/2024 1323 CM ack msg; LM w/GS; 3/8/2024 1247 CM LM w/Kathleen re compliance; 1253 CM 2nd msg w/GS; 3/12/2024 1219 CM LM w/Kathleen re NAR

Timeline

📋
3 Work Order Created Mar 6, 1:24 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 17, 1:00 PM
Created
Mar 6, 1:24 PM
Invoice #
N/A

Details