Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01140316 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 HonorHealth Deer Valley Medical Center — 19829 N 27th Ave Phoenix, AZ 85027, Phoenix AZ, 85027

Mar 6, 2024 → Present

🟡 At Risk
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 610 biz days
▶ Clock Running
Status: Created
Mar 6 → Mar 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 8, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 8 → Mar 8, 2024
0 business days (counted)
Running total: 2 of ? biz days used
608d
▶ Clock Running
Status: Ready for Scheduling
Mar 8 → Aug 14, 2026
608 business days (counted)
Running total: 610 of ? biz days used
Created: Mar 6, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 6 → Mar 6 Created ▶ Running 0 0
Mar 6 → Mar 6 Scheduled ▶ Running 0 0
Mar 6 → Mar 8 Ready for Scheduling ▶ Running 2 2
Mar 8 → Mar 8 Scheduled ▶ Running 0 2
Mar 8 → Aug 14 Ready for Scheduling ▶ Running 608 610
Coordinators 1.7d
⚠ Overdue
Coordinators
1.7 days
Over SLA
Created: Mar 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
610.2 days Total Age
⏱️
1.7d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 890 days old
🚨
Primary Delay 1.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/2024 1340 CM ack msg; LM w/GS, LH, NK, RA; 1408 RA decline; 1439 LH decline; GS decline; 3/7/2024 1521 CM LM w/MF, TM, LS, GH, CW; 3/8/2024 1243 LM w/Kathleen re NAR

Timeline

📋
▶
2 Work Order Created Mar 6, 1:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Mar 7, 7:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1d 5h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 15, 8:00 AM
Created
Mar 6, 1:57 PM
Invoice #
N/A

Details