Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01142047 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 William S Middleton Memorial Veterans' Hospital — 2500 Overlook Terrace, Madison WI, 53705

Mar 13, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 605 biz days
▶ Clock Running
Status: Created
Mar 13 → Mar 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
605d
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Aug 14, 2026
605 business days (counted)
Running total: 605 of ? biz days used
Created: Mar 13, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 13 → Mar 13 Created ▶ Running 0 0
Mar 13 → Mar 13 Scheduled ▶ Running 0 0
Mar 13 → Aug 14 Ready for Scheduling ▶ Running 605 605
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 13, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
605.9 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 883 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/13/24 0936 LM w/SB; 1159 SB decline; 3/14/2024 1432 CM LM w/BB, LH, KR, AL; 1441 BB decline; 1444 LH decline; 3/14/2024 1545 CM LM w/Gary re compliance; 3/18/2024 1447 CM 2nd msg w/AL, KR; 1509 AL other assign; 2137 KR decline; 3/19/24 1000 LM w/Gary re NAR



LH, BB, SB, CE,AL, KR, AT

Timeline

📋
▶
3 Work Order Created Mar 13, 9:37 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 7, 12:00 PM
Created
Mar 13, 9:37 AM
Invoice #
N/A

Details