📍 Penn State Milton S Hershey Medical Center — 500 University Drive, Hershey PA, 17033
Mar 15, 2024 → Present
🟢 On Track
PSM
SLA Clock
Last business day of March 2024 · Target: Mar 29, 2024
⚠ 593 biz days overdue
Active: 603 biz days
▶ Clock Running
Status: Created
Mar 15 → Mar 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 15 → Mar 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
603d
▶ Clock Running
Status: Ready for Scheduling
Mar 15 → Aug 14, 2026
603 business days (counted)
Running total: 603 of ? biz days used
Created: Mar 15, 2024Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 15 → Mar 15
Created
▶ Running
0
0
Mar 15 → Mar 15
Scheduled
▶ Running
0
0
Mar 15 → Aug 14
Ready for Scheduling
▶ Running
603
603
Dispatch0.0d
Coordinators0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 15, 2024
Due: Dec 31, 2024 (591 days overdue)
📅
603.7 daysTotal Age
⏱️
0.0d in ScheduledLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 881 days old
✅
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/15/2024 1345 LM w/ES ; 3/18/2024 1225 CM LM w/Cookie re compliance; 3/20/2024 1827 CM 2nd msg w/ES; 1831 ES decline; 3/21/2024 2015 CM LM w/BB; 3/25/2024 1813 CM LM w/Cookie re NAR
LH, ES, BB, CC, CE, DR,
Timeline
📋
▶
3
Work Order Created Mar 15, 1:42 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling