Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01142889 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Penn State Milton S Hershey Medical Center — 500 University Drive, Hershey PA, 17033

Mar 15, 2024 → Present

🟢 On Track
PSM Last business day of March 2024
Target: Mar 29, 2024
⚠ 777d overdue
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Mar 15, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
565.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 790 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/15/2024 1345 LM w/ES ; 3/18/2024 1225 CM LM w/Cookie re compliance; 3/20/2024 1827 CM 2nd msg w/ES; 1831 ES decline; 3/21/2024 2015 CM LM w/BB; 3/25/2024 1813 CM LM w/Cookie re NAR


LH, ES, BB, CC, CE, DR,

Timeline

📋
▶
3 Work Order Created Mar 15, 1:42 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 14, 8:00 AM
Created
Mar 15, 1:42 PM
Invoice #
N/A

Details