Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01150795 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 The Nebraska Medical Center — 4401 Dewey Ave, Omaha NE, 68105

Apr 1, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 592 biz days
▶ Clock Running
Status: Created
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → Apr 5, 2024
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 5 → Apr 5, 2024
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 5 → Apr 8, 2024
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Jun 11, 2024
45 business days (counted)
Running total: 50 of ? biz days used
542d
▶ Clock Running
Status: Ready for Scheduling
Jun 11 → Aug 14, 2026
542 business days (counted)
Running total: 592 of ? biz days used
Created: Apr 1, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 1 → Apr 1 Created ▶ Running 0 0
Apr 1 → Apr 1 Scheduled ▶ Running 0 0
Apr 1 → Apr 5 Ready for Scheduling ▶ Running 4 4
Apr 5 → Apr 5 Canceled ▶ Running 0 4
Apr 5 → Apr 8 Ready for Scheduling ▶ Running 1 5
Apr 8 → Jun 11 Scheduled ▶ Running 45 50
Jun 11 → Aug 14 Ready for Scheduling ▶ Running 542 592
Dispatch 0.0d
Coordinators 52.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
52.6 days
Over SLA
Created: Apr 1, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
592.9 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
48.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 864 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 48.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
46.0d / 2.0d SLA
Ready for Scheduling
6.6d / 1.0d SLA
Canceled
0.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1/24 1000 LM w/GS; 4/3/2024 1337 CM 2nd msg w/GS; 1407 GS other assign; 4/4/2024 1444 CM LM w/JB, JF; 1448 JF decline; 1713 JB avail; 1731 LM w/Hillary re cnfm; 2309 filled; 1509 Hillary cnfm JB; ack msg; LM w/JB; 4/8/24 0824 JB ack cnfm; 6/11/2024 per Debra - JB unavail; 1544 LM w/CC; 6/13/2024 1740 LM wHIllary re NAR; 6/14/2024 1442 Tracey ack msg


1500-2300 T-Th

Timeline

📋
▶
3 Work Order Created Apr 1, 10:05 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 5.0 business days
🚫
Status: Canceled by Wayne Rush Apr 5, 9:50 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 3d 23h
📅
▶
2 Status: Ready for Scheduling Apr 5, 3:17 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-06-25T20:00:00.000+0000
⏳ 2.0 business days
👷
▶
2 Technician Assigned Apr 8, 9:21 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 18h
🚨 19.0 business days
👷
Technician Assigned by Caitlin Mcgee May 2, 8:21 PM
Technician: CSOL Admin, Jerry Brewer
🚨 27.5 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 11, 3:47 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 64d 6h

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
Jun 25, 4:00 PM
Created
Apr 1, 10:05 AM
Invoice #
N/A

Details