Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01151086 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Lehigh Valley Muhlenberg — 2545 Schoenersville Rd., Bethlehem PA, 18017

Apr 1, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 592 biz days
▶ Clock Running
Status: Created
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
592d
▶ Clock Running
Status: Ready for Scheduling
Apr 1 → Aug 14, 2026
592 business days (counted)
Running total: 592 of ? biz days used
Created: Apr 1, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 1 → Apr 1 Created ▶ Running 0 0
Apr 1 → Apr 1 Scheduled ▶ Running 0 0
Apr 1 → Apr 1 Ready for Scheduling ▶ Running 0 0
Apr 1 → Apr 1 Scheduled ▶ Running 0 0
Apr 1 → Aug 14 Ready for Scheduling ▶ Running 592 592
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Apr 1, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
592.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 864 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1/2024 1718 CM ack msg; LM w/KR; 4/3/2024 1207 CM LM w/Jeanne re compliance; 4/5/2024 1843 CM 2nd msg w/KR; 4/10/2024 1630 CM LM w/Jeanne re still a need? 4/11/2024 1331 CM LM w/JB; 4/16/2024 1311 still a need; 1313 2nd msg w/JB; 1517 JB decline; 1401 LM w/BB; 4/17/24 2026 BB decline; 4/18/24 LM w/KR; 4/23/24 1634 KR decline; 4/29/2024 1804 CM LM w/Jeanne re NAR


BB, JB, KR, CW

Timeline

📋
▶
4 Work Order Created Apr 1, 7:38 PM
Work Order Created → Status: Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-06-12T20:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 12, 4:00 PM
Created
Apr 1, 7:38 PM
Invoice #
N/A

Details