Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2024
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Apr 2 → Jun 14, 2024
52 business days (counted)
Running total: 52 of ? biz days used
539d
▶ Clock Running
Status: Ready for Scheduling
Jun 14 → Aug 14, 2026
539 business days (counted)
Running total: 591 of ? biz days used
Created: Apr 2, 2024
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 2 → Apr 2 |
Created |
▶ Running
|
0 |
0 |
| Apr 2 → Jun 14 |
Scheduled |
▶ Running
|
52 |
52 |
| Jun 14 → Aug 14 |
Ready for Scheduling |
▶ Running
|
539 |
591 |
Coordinators
53.0 days
Over SLA
Created: Apr 2, 2024
Due: Dec 31, 2024 (591 days overdue)
⏱️
53.0d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
⚠️
51.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
53.0 days stuck in "Scheduled"
⏱️
Total Delay
51.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
53.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/2/24 0930 LM w/Amy re NAR
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
73d 2h
Bottlenecks
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
May 14, 3:00 PM