Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01151158 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Elizabeth Ft Thomas — 85 N Grand Ave, Ft Thomas KY, 41075

Apr 2, 2024 → Present

🔴 Behind
PSM Last business day of April 2024
Target: Apr 30, 2024
⚠ 745d overdue
Dispatch 0.0d
Coordinators 54.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Created: Apr 2, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
553.9 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 772 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
54.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/2/24 0930 LM w/Amy re NAR

Timeline

📋
▶
2 Work Order Created Apr 2, 9:36 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
🚨 54.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 14, 12:33 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 73d 2h

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 14, 3:00 PM
Created
Apr 2, 9:36 AM
Invoice #
N/A

Details