Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01151615 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Columbia Medical Center — 622 W. 168th Street, New York NY, 10032

Apr 3, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 590 biz days
▶ Clock Running
Status: Created
Apr 3 → Apr 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
590d
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Aug 14, 2026
590 business days (counted)
Running total: 590 of ? biz days used
Created: Apr 3, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 3 → Apr 3 Created ▶ Running 0 0
Apr 3 → Apr 3 Scheduled ▶ Running 0 0
Apr 3 → Aug 14 Ready for Scheduling ▶ Running 590 590
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 3, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
590.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 862 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3/24 1141 ack msg; LM w/BB, TB, ME, JF, SF, MJ, AL, TP, KR, DR, ES, AT; 1220 TP decline; 4/5/2024 1836 LM w/Kelley re NAR


TP, BB, TB, ME, JF, SF, MJ, AL, KR, DR, ES, AT

Timeline

📋
▶
3 Work Order Created Apr 3, 1:26 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 17, 5:00 PM
Created
Apr 3, 1:26 PM
Invoice #
N/A

Details