Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01156857 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital Clinton — 801 S Main St, Clinton IN, 47842

Apr 17, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 580 biz days
▶ Clock Running
Status: Created
Apr 17 → Apr 17, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → Jun 5, 2024
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 5 → Jun 21, 2024
11 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Jun 21 → Jun 21, 2024
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 21 → Jul 16, 2024
16 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Jul 16 → Jul 16, 2024
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 16 → Aug 21, 2024
26 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2024
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 28, 2024
5 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 28 → Sep 27, 2024
21 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Entered
Sep 27 → Sep 27, 2024
0 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 27 → Oct 10, 2024
9 business days (counted)
Running total: 122 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Oct 10 → Dec 23, 2024
48 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 30, 2024
4 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2024
0 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 31, 2024
1 business day (counted)
Running total: 175 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Feb 24, 2025
36 business days (counted)
Running total: 211 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2025
0 business days (counted)
Running total: 211 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 26, 2025
2 business days (counted)
Running total: 213 of ? biz days used
288d
▶ Clock Running
Status: Assigned
Feb 26 → Apr 22, 2026
288 business days (counted)
Running total: 501 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 501 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 22 → Jun 25, 2026
44 business days (counted)
Running total: 545 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 25 → Aug 14, 2026
35 business days (counted)
Running total: 580 of ? biz days used
Created: Apr 17, 2024 Today
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Apr 17 → Apr 17 Created ▶ Running 0 0
Apr 17 → Jun 5 Ready for Scheduling ▶ Running 34 34
Jun 5 → Jun 21 Assigned ▶ Running 11 45
Jun 21 → Jun 21 Entered ▶ Running 0 45
Jun 21 → Jul 16 Ready for Scheduling ▶ Running 16 61
Jul 16 → Jul 16 Entered ▶ Running 0 61
Jul 16 → Aug 21 Ready for Scheduling ▶ Running 26 87
Aug 21 → Aug 21 Assigned ▶ Running 0 87
Aug 21 → Aug 28 Ready for Scheduling ▶ Running 5 92
Aug 28 → Sep 27 Assigned ▶ Running 21 113
Sep 27 → Sep 27 Entered ▶ Running 0 113
Sep 27 → Oct 10 Ready for Scheduling ▶ Running 9 122
Oct 10 → Dec 23 Assigned ▶ Running 48 170
Dec 23 → Dec 23 Entered ▶ Running 0 170
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 170
Dec 23 → Dec 30 Assigned ▶ Running 4 174
Dec 30 → Dec 30 Entered ▶ Running 0 174
Dec 30 → Dec 31 Ready for Scheduling ▶ Running 1 175
Dec 31 → Feb 24 Assigned ▶ Running 36 211
Feb 24 → Feb 24 Entered ▶ Running 0 211
Feb 24 → Feb 26 Ready for Scheduling ▶ Running 2 213
Feb 26 → Apr 22 Assigned ▶ Running 288 501
Apr 22 → Apr 22 Entered ▶ Running 0 501
Apr 22 → Jun 25 Assigned ▶ Running 44 545
Jun 25 → Aug 14 On Hold ▶ Running 35 580
Dispatch 0.0d
Coordinators 556.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
556.0 days
Over SLA
Created: Apr 17, 2024 Due: Apr 30, 2024 (836 days overdue)
📅
580.6 days Total Age
⏱️
288.3d in Assigned Longest Stage
🔄
18 transitions Status Changes
⚠️
545.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
10 visits On-Site Trips
📋
Coordinator Scheduling
🚨
10 On-Site Visits
10 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 26, 2024
Visit 2 Jun 5, 2024
Visit 3 Sep 26, 2024
Visit 4 Nov 6, 2024
Visit 5 Dec 17, 2024
Visit 6 Dec 18, 2024
Visit 7 Dec 19, 2024
Visit 8 Mar 5, 2025
Visit 9 Mar 11, 2026
Visit 10 May 15, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 848 days old
🚨
Primary Delay 288.3 days stuck in "Assigned"
⏱️
Total Delay 545.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
99.1d / 1.0d SLA
Assigned
456.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/2026 CRamen re-assigning to Franco for OJT with Larry Ratliff


2/24 KSmith -- Placing back in RFS for local FSE to cover

9/26/24 SR unit located on 3rd floor in the maintenance repair shop with OOS tag. 08/21 MSajib. Per FSE: Please assign the WOs to me and I will take care of the rest.

🔧 Work Performed
27may2026 fjackson cnl search for unit CNL 4/26/24 SRoberts CNL 06/05/24 SRoberts CNL 09/26/2024 CNL 12/17/24 CNL 12/18/24 CNL 11/6/24 CNL Vnyathi 03/11/26
🔍 Technician Findings
9/26/24 SR unit located on 3rd floor in the maintenance repair shop with OOS tag. 11/6/24 CNL CNL Vnyathi 03/11/26
⚠️ Problem Description
Preventive Maintenance April 2024
📄 Description
Sizewise Alliance Med-Surg bed

Timeline

📋
▶
2 Work Order Created Apr 17, 2:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
⏱️
Labor Added Apr 26, 8:37 PM
Type: Labor
Status: Open
Qty: 0.33333333333333
🚨 27.4 business days
👷
▶
3 Status: Assigned Jun 5, 11:46 AM
Status: Assigned → Technician Assigned → Labor Added
👷
Technician Assigned by Scott Roberts
Technician: Scott R Roberts
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚨 12.0 business days
🆕
Status: Entered by Abby Jinerson Jun 21, 3:23 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 16d 3h, 0m
🚨 17.0 business days
🆕
Status: Entered by Abby Jinerson Jul 16, 12:17 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 24d 20h, 0m
🚨 27.0 business days
👷
▶
2 Technician Assigned Aug 21, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36d 2h
📅
Status: Ready for Scheduling by Rhea Berry Aug 21, 4:07 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 4m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Aug 28, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 20h
⚠️ 8.0 business days
👷
Technician Assigned by Kourtney Smith Sep 9, 4:19 PM
Technician: a0h5A00000Hod6IQAR, Scott R Roberts
🚨 14.0 business days
⏱️
3x Labor Added Sep 26, 10:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.75, 22
🆕
Status: Entered by Kourtney Smith Sep 27, 9:17 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 29d 21h, 0m
🚨 10.0 business days
👷
▶
2 Status: Assigned Oct 10, 11:33 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mozammel Sajib
Technician: Vincent Nyathi
🚨 21.0 business days
⏱️
3x Labor Added Nov 11, 4:17 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.75, 97
🚨 21.0 business days
👷
Technician Assigned by Kourtney Smith Dec 12, 2:29 PM
Technician: Jim Kingery
⏳ 4.0 business days
⏱️
Labor Added Dec 17, 9:16 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 3.3 business days
⏱️
Labor Added Dec 20, 12:37 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Dec 20, 2:12 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Dec 23, 9:03 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 73d 22h, 0m
👷
▶
2 Technician Assigned Dec 23, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 59m
👷
Technician Assigned by Kourtney Smith Dec 24, 9:16 AM
Technician: Jim Kingery
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Dec 30, 10:11 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 22h, 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 31, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 6h
⏳ 2.9 business days
👷
Technician Assigned by Kourtney Smith Jan 3, 2:37 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
🚨 35.0 business days
🆕
▶
2 Status: Entered Feb 24, 10:10 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kourtney Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 26, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⚠️ 6.0 business days
⏱️
Labor Added Mar 5, 8:22 PM
Type: Labor
Status: Open
Qty: 1
🚨 200.5 business days
👷
Technician Assigned by Rhea Berry Dec 22, 3:39 PM
Technician: Scott R Roberts
🚨 56.0 business days
👷
Technician Assigned by Charles Ramen Mar 13, 11:31 AM
Technician: Vincent Nyathi
⏳ 1.7 business days
⏱️
Labor Added Mar 16, 5:39 AM
Type: Labor
Status: Open
Qty: 1
🚨 28.0 business days
🆕
▶
2 Status: Entered Apr 22, 5:35 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
🚨 18.0 business days
⏱️
Labor Added May 18, 1:43 AM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
👷
Technician Assigned by Rhea Berry May 19, 2:38 PM
Technician: a0h8Y00000HmPmCQAV, Vincent Nyathi
🚨 26.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jun 25, 10:25 AM
From: Assigned
To: On Hold
Duration in Previous: 63d 16h

Bottlenecks

Ready for Scheduling
Duration: 34.7 business days (threshold: 1.0 business days)
Exceeded by 33.7 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 36.3 business days (threshold: 4.0 business hours)
Exceeded by 35.8 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 288.3 business days (threshold: 4.0 business hours)
Exceeded by 287.8 business days
Assigned
Duration: 44.3 business days (threshold: 4.0 business hours)
Exceeded by 43.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
N/A
Created
Apr 17, 2:13 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-02259441 Labor Open 0.33333333333333 $0.00 Apr 26, 8:37 PM
WL-02325344 Labor Open 0.25 $0.00 Jun 5, 11:48 AM
WL-02499935 Labor Open 0.25 $0.00 Sep 26, 10:37 PM
WL-02499936 Labor Open 0.75 $0.00 Sep 26, 10:37 PM
WL-02499937 Travel Open 22 $0.00 Sep 26, 10:37 PM
WL-02558928 Labor Open 0.5 $0.00 Nov 11, 4:17 AM
WL-02558929 Labor Open 1.75 $0.00 Nov 11, 4:17 AM
WL-02558930 Travel Open 97 $0.00 Nov 11, 4:17 AM
WL-02603375 Labor Open 0.25 $0.00 Dec 17, 9:16 PM
WL-02607612 Labor Open 0.25 $0.00 Dec 20, 12:37 PM
WL-02607815 Labor Open 0.25 $0.00 Dec 20, 2:12 PM
WL-02703042 Labor Open 1 $0.00 Mar 5, 8:22 PM
WL-03145128 Labor Open 1 $0.00 Mar 16, 5:39 AM
WL-03229718 Labor Open 1 $0.00 May 18, 1:43 AM

Details