Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01157440 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCI Medical Center — 101 The City Dr S, Orange CA, 92868

Apr 19, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 578 biz days
▶ Clock Running
Status: Created
Apr 19 → Apr 19, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 19 → Apr 19, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 19 → Apr 22, 2024
1 business day (counted)
Running total: 1 of ? biz days used
70d
▶ Clock Running
Status: Scheduled
Apr 22 → Aug 1, 2024
70 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 1 → Aug 1, 2024
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 1 → Aug 1, 2024
0 business days (counted)
Running total: 71 of ? biz days used
507d
▶ Clock Running
Status: Ready for Scheduling
Aug 1 → Aug 14, 2026
507 business days (counted)
Running total: 578 of ? biz days used
Created: Apr 19, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 19 → Apr 19 Created ▶ Running 0 0
Apr 19 → Apr 19 Scheduled ▶ Running 0 0
Apr 19 → Apr 22 Ready for Scheduling ▶ Running 1 1
Apr 22 → Aug 1 Scheduled ▶ Running 70 71
Aug 1 → Aug 1 Ready for Scheduling ▶ Running 0 71
Aug 1 → Aug 1 Scheduled ▶ Running 0 71
Aug 1 → Aug 14 Ready for Scheduling ▶ Running 507 578
Dispatch 0.0d
Coordinators 73.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
73.9 days
Over SLA
Created: Apr 19, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
579.0 days Total Age
⏱️
70.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
69.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 846 days old
🚨
Primary Delay 70.9 days stuck in "Scheduled"
⏱️
Total Delay 69.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
71.9d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/18/24 1307 ack msg re compliance LM w/RA, MF, GH, NK, TM, GS, LS, CW; 1437 CW avail - LM w/Laurie re cnfm; 1602 Laurie cnfm; ack cnfm, LM w/CW; 4/19/24 0155 CW ack cnfm; 8/1/2024 0017 CW unavail; 0915 LM w/JaB, CC, TK; 1636 JaB decline; 8/6/2024 1809 CM 2nd msg w/CC, TK; 8/6/2024 1822 LM w/JaB, CC, SF, TK, KR; 1942 TK unavail; 1940 KR unavail F; 8/8/2024 LM w/Laurie re NAR; 1253

Timeline

📋
▶
3 Work Order Created Apr 19, 10:21 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Apr 22, 12:52 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 2h
🚨 71.0 business days
👷
▶
2 Technician Assigned Aug 1, 9:08 AM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 100d 20h, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 1, 4:48 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 7h 39m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 70.9 business days (threshold: 2.0 business days)
Exceeded by 68.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 4, 4:00 PM
Created
Apr 19, 10:21 AM
Invoice #
N/A

Details