Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01158155 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Kern Medical Center — 1700 Mt Vernon Ave, Bakersfield CA, 93306

Apr 23, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 576 biz days
▶ Clock Running
Status: Created
Apr 23 → Apr 23, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2024
0 business days (counted)
Running total: 0 of ? biz days used
576d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Aug 14, 2026
576 business days (counted)
Running total: 576 of ? biz days used
Created: Apr 23, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 23 → Apr 23 Created ▶ Running 0 0
Apr 23 → Apr 23 Scheduled ▶ Running 0 0
Apr 23 → Aug 14 Ready for Scheduling ▶ Running 576 576
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Apr 23, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
577.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 842 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/23/24 1030 LM w/NK, GS; 1758 GS decline; 4/29/2024 1754 CM 2nd msg w/NK; 5/1/2024 1326 CM LM w/Manny re NAR

Timeline

📋
▶
3 Work Order Created Apr 23, 10:41 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 20, 10:40 AM
Created
Apr 23, 10:41 AM
Invoice #
N/A

Details