Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01158518 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Children's Hospital Orange County — 455 S Main St, Orange CA, 92868

Apr 24, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2024 · Target: Apr 30, 2024
⚠ 571 biz days overdue
Active: 575 biz days
▶ Clock Running
Status: Created
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
575d
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Aug 14, 2026
575 business days (counted)
Running total: 575 of ? biz days used
Created: Apr 24, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 24 → Apr 24 Created ▶ Running 0 0
Apr 24 → Apr 24 Scheduled ▶ Running 0 0
Apr 24 → Aug 14 Ready for Scheduling ▶ Running 575 575
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Apr 24, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
575.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 841 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24/24 1130 LM w/GH, LH, TM, GS, NK, CW; 4/25/2024 1312 LM w/Tony re compliance; 4/29/2024 1756 CM LM w/Tony re NAR; 5/6/24 2223 TP avail; 5/7/24 1015 LM w/Tony re cnfm; 5/9/2024 1347 CM 2nd msg w/Tony; 5/13/2024 1434 LM w/Tony re NAR; 1542 Tony ack msg

Timeline

📋
▶
2 Work Order Created Apr 24, 2:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 13, 4:00 PM
Created
Apr 24, 2:40 PM
Invoice #
N/A

Details