Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01159078 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Orlando Regional Medical Center — 52 W. Underwood St., Orlando FL, 32806

Apr 26, 2024 → Present

🔴 Behind
PSM Last business day of April 2024
Target: Apr 30, 2024
⚠ 745d overdue
Dispatch 0.0d
Coordinators 15.8d
⚠ Overdue
Dispatch
0.0 days
Coordinators
15.8 days
Over SLA
Created: Apr 26, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
535.8 days Total Age
⏱️
15.8d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 748 days old
🚨
Primary Delay 15.8 days stuck in "Scheduled"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
15.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/26/2024 1352 CM LM w/Marcie re NAR

Timeline

📋
▶
2 Work Order Created Apr 26, 1:52 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
🚨 16.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee May 17, 9:58 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 20d 20h

Bottlenecks

Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 13, 8:00 AM
Created
Apr 26, 1:52 PM
Invoice #
N/A

Details