Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01159421 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Lukes Hospital — 915 E. 1st Street, Duluth MN, 55805

Apr 29, 2024 → Present

🔴 Behind
PSM Last business day of April 2024
Target: Apr 30, 2024
⚠ 745d overdue
Coordinators 35.0d
⚠ Overdue
Coordinators
35.0 days
Over SLA
Created: Apr 29, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
535.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 745 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
35.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/29/24 1115 LM w/Terry re NAR

Timeline

📋
▶
2 Work Order Created Apr 29, 11:08 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
🚨 35.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 14, 12:33 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 46d 1h

Bottlenecks

Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
May 21, 8:00 AM
Created
Apr 29, 11:08 AM
Invoice #
N/A

Details