Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01161575 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 OSF St Francis Medical Center — 530 NE Glen Oak Ave., Peoria IL, 61637

May 6, 2024 → Present

🟢 On Track

PSM

SLA Clock

Last business day of May 2024 · Target: May 31, 2024

⚠ 549 biz days overdue

Active: 567 biz days

▶ Clock Running

Status: Created

May 6 → May 6, 2024

0 business days (counted)

Running total: 0 of ? biz days used

567d

▶ Clock Running

Status: Ready for Scheduling

May 6 → Aug 14, 2026

567 business days (counted)

Running total: 567 of ? biz days used

Created: May 6, 2024 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
May 6 → May 6	Created	▶ Running	0	0
May 6 → Aug 14	Ready for Scheduling	▶ Running	567	567

Coordinators 0.0d

⚠ Overdue

Coordinators
0.0 days

Created: May 6, 2024 Due: Dec 31, 2024 (591 days overdue)

📅

567.7 days Total Age

⏱️

0.0d in Scheduled Longest Stage

🔄

1 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

On Track

Ready for Scheduling • 829 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Scheduled

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6/2024 1424 CM LM JF; 1431 JF decline; 5/7/2024 2040 CM LM w/SB; 2056 SB decline; 5/8/24 1000 LM w/Gary re NAR

Timeline

📋

▶

2 Work Order Created May 6, 2:46 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Caitlin Mcgee

From: Scheduled

To: Ready for Scheduling

Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Scheduling

Priority

PSM

Type

CSOL Services

Branch

ERLA - PROD

Technician

CSOL Admin

Scheduled

Jun 24, 6:00 PM

Created

May 6, 2:46 PM

Invoice #

N/A