Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01164884 ↗ ServiceMax

No Account • Acct. Management • N/A

May 13, 2024 → Present

🔴 Behind
Dispatch 244.0d
Coordinators 66.0d
Dispatch
244.0 days
Over SLA
Coordinators
66.0 days
Over SLA
Created: May 13, 2024 Present
📅
525.0 days Total Age
⏱️
244.0d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
308.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Scheduled • 732 days old
🚨
Primary Delay 244.0 days stuck in "Entered"
⏱️
Total Delay 308.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
244.0d / 0.5d SLA
Ready for Scheduling
66.0d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Work Order for week of 2024-05-13 to 2024-05-17

Timeline

📋
Work Order Created May 13, 4:00 AM
Work Order: WO-01164884
Type: Acct. Management
Priority: N/A
🚨 244.0 business days
📅
Status: Ready for Scheduling by Rhonnie Reeves Apr 17, 9:36 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 339d 5h
🚨 66.0 business days
🗓️
Status: Scheduled by Rhonnie Reeves Jul 17, 8:21 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 90d 22h

Bottlenecks

Entered
Duration: 244.0 business days (threshold: 4.0 business hours)
Exceeded by 243.5 business days
Ready for Scheduling
Duration: 66.0 business days (threshold: 1.0 business days)
Exceeded by 65.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
N/A
Type
Acct. Management
Branch
N/A
Technician
Chuck Townsend
Scheduled
May 13, 10:00 AM
Created
May 13, 4:00 AM
Invoice #
N/A

Details