Work Order 360 View
Detailed work order timeline, KPIs, and analysis
Dispatch
232.0 days
Over SLA
Coordinators
327.0 days
Over SLA
Created: May 13, 2024
Completed: Aug 6, 2026
⏱️
264.0d in Scheduled
Longest Stage
🔄
3 transitions
Status Changes
⚠️
555.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
264.0 days stuck in "Scheduled"
⏱️
Total Delay
555.5 business days over SLA thresholds
SLA vs Actual Time by Status
Entered
232.0d
/ 0.5d SLA
Ready for Scheduling
63.0d
/ 1.0d SLA
Scheduled
264.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
Work Order for week of 2024-05-13 to 2024-05-17
Timeline
📋
Work Order:
WO-01164884
Type:
Acct. Management
Priority:
N/A
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
339d 5h
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
90d 22h
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
385d 0h
Bottlenecks
Entered
Duration: 232.0 business days (threshold: 4.0 business hours)
Exceeded by 231.5 business days
Ready for Scheduling
Duration: 63.0 business days (threshold: 1.0 business days)
Exceeded by 62.0 business days
Scheduled
Duration: 264.0 business days (threshold: 2.0 business days)
Exceeded by 262.0 business days
ℹ️ Work Order Details
Technician
Chuck Townsend