Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01165127 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 PeaceHealth St John Medical Center — 1615 Delaware St, Longview WA, 98632

May 13, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 561 biz days
▶ Clock Running
Status: Created
May 14 → May 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
561d
▶ Clock Running
Status: Ready for Scheduling
May 14 → Aug 14, 2026
561 business days (counted)
Running total: 561 of ? biz days used
Created: May 14, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 14 → May 14 Created ▶ Running 0 0
May 14 → May 14 Scheduled ▶ Running 0 0
May 14 → Aug 14 Ready for Scheduling ▶ Running 561 561
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: May 14, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
562.0 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 822 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/13/2024 1938 CM ack msg; LM w/TM; 5/14/24 0041 TM decline; LM w/GS; 5/15/2024 1205 CM LM w/McKenzie re compliance; 5/16/2024 1926 CM 2nd msg w/GS; 1553 GS decline; 5/20/2024 2050 CM LM w/McKenzie re NAR


NK, , GS, TM, MF, LH

Timeline

📋
▶
3 Work Order Created May 13, 9:06 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 20, 4:00 PM
Created
May 13, 9:06 PM
Invoice #
N/A

Details