Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
▶ Clock Running
Status: Created
May 16 → May 16, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 16 → Jun 14, 2024
20 business days (counted)
Running total: 20 of ? biz days used
539d
▶ Clock Running
Status: Ready for Scheduling
Jun 14 → Aug 14, 2026
539 business days (counted)
Running total: 559 of ? biz days used
Created: May 16, 2024
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 16 → May 16 |
Created |
▶ Running
|
0 |
0 |
| May 16 → Jun 14 |
Scheduled |
▶ Running
|
20 |
20 |
| Jun 14 → Aug 14 |
Ready for Scheduling |
▶ Running
|
539 |
559 |
Coordinators
21.0 days
Over SLA
Created: May 16, 2024
Due: Dec 31, 2024 (591 days overdue)
⏱️
21.0d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
⚠️
19.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
21.0 days stuck in "Scheduled"
⏱️
Total Delay
19.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
21.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
5/15/2024 2014 CM ack msg; LM w/Patti re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
29d 15h
Bottlenecks
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
ℹ️ Work Order Details
Status
Ready for Scheduling