Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01166001 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UF Leesburg-Eustis FSED — 17021 US 441, Mount Dora FL, 32757

May 15, 2024 → Present

🔴 Behind
PSM Last business day of May 2024
Target: May 31, 2024
⚠ 714d overdue
Coordinators 22.0d
⚠ Overdue
Coordinators
22.0 days
Over SLA
Created: May 16, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
522.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 729 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
22.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/15/2024 2014 CM ack msg; LM w/Patti re NAR

Timeline

📋
▶
2 Work Order Created May 15, 8:50 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
🚨 22.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 14, 12:34 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 29d 15h

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 4, 4:00 PM
Created
May 15, 8:50 PM
Invoice #
N/A

Details