Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01166396 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sinai Hospital of Baltimore — 2401 W. Belvedere Ave., Baltimore MD, 21215

May 17, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 558 biz days
▶ Clock Running
Status: Created
May 17 → May 17, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 17 → May 17, 2024
0 business days (counted)
Running total: 0 of ? biz days used
558d
▶ Clock Running
Status: Ready for Scheduling
May 17 → Aug 14, 2026
558 business days (counted)
Running total: 558 of ? biz days used
Created: May 17, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 17 → May 17 Created ▶ Running 0 0
May 17 → May 17 Scheduled ▶ Running 0 0
May 17 → Aug 14 Ready for Scheduling ▶ Running 558 558
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: May 17, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
558.9 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 818 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/17/2024 1220 CM LM w/Ann Marie re NAR; 5/22/2024 NNL 1945 BB avail; LM w/Ann Marie re cnfm; 5/23/24 0837 Ann Marie cnfm; ack cnfm, LM w/BB; 0948 BB says double booked; 1245 LM w/Ann Marie; 1349 Ann Marie ack msg

Timeline

📋
3 Work Order Created May 17, 12:36 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 12, 9:00 AM
Created
May 17, 12:36 PM
Invoice #
N/A

Details