Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01167321 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Buffalo General Medical Center — 100 High St, Buffalo NY, 14203

May 22, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 555 biz days
▶ Clock Running
Status: Created
May 22 → May 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
555d
▶ Clock Running
Status: Ready for Scheduling
May 22 → Aug 14, 2026
555 business days (counted)
Running total: 555 of ? biz days used
Created: May 22, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 22 Scheduled ▶ Running 0 0
May 22 → Aug 14 Ready for Scheduling ▶ Running 555 555
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: May 22, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
556.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 813 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/22/24 1045 LM w/ME, SF, AL; 5/23/2024 2033 CM LM w/Jeanne re compliance; 5/22/2024 1445 CM LM w/JF,CC, TK; TK other shift; 5/29/2024 1734 CM 2nd msg w/BB; BB other assign; BB other assign; 5/31/2024 1840 CM LM w/Jeanne re NAR

Timeline

📋
▶
2 Work Order Created May 22, 11:08 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 15, 7:00 PM
Created
May 22, 11:08 AM
Invoice #
N/A

Details