Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01167419 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Louisville Hospital — 530 South Jackson Street, Louisville KY, 40202

May 22, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 555 biz days
▶ Clock Running
Status: Created
May 22 → May 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 23, 2024
1 business day (counted)
Running total: 1 of ? biz days used
554d
▶ Clock Running
Status: Ready for Scheduling
May 23 → Aug 14, 2026
554 business days (counted)
Running total: 555 of ? biz days used
Created: May 22, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 22 Scheduled ▶ Running 0 0
May 22 → May 22 Ready for Scheduling ▶ Running 0 0
May 22 → May 23 Scheduled ▶ Running 1 1
May 23 → Aug 14 Ready for Scheduling ▶ Running 554 555
Dispatch 0.0d
Coordinators 1.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
1.6 days
Created: May 22, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
555.6 days Total Age
⏱️
1.6d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 813 days old
🚨
Primary Delay 1.6 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/22/2024 1515 CM ack msg; LM w/ME; ME other assign; 5/23/2024 2011 CM LM w/CC; 5/24/2024 1306 CM LM w/Tammy re compliance; 5/24/2024 1402 2nd msg w/CC; 5/28/2024 2040 CM LM w/Tammy re NAR


CC, ME, JF, NK, TM

Timeline

📋
▶
3 Work Order Created May 22, 3:17 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled, Ready for Scheduling
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-07-23T20:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee May 23, 1:07 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 21h 49m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 23, 4:00 PM
Created
May 22, 3:17 PM
Invoice #
N/A

Details