Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01168052 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Montefiore New Rochelle — 16 Guion Pl, New Rochelle NY, 10801

May 24, 2024 → Present

🟢 On Track
PSM Last business day of May 2024
Target: May 31, 2024
⚠ 714d overdue
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: May 24, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
515.4 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 720 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/24/2024 1630 CM ack msg; LM w/AL; 5/28/2024 1722 LM w/Kelley re compliance; 5/29/2024 1658 CM 2nd msg w/AL; 5/30/24 0916 AL decline; 5/30/2024 1334 LM w/Kelley re NAR

Timeline

📋
▶
3 Work Order Created May 24, 4:40 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jun 10, 3:00 PM
Created
May 24, 4:40 PM
Invoice #
N/A

Details