Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01168158 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

May 28, 2024 → Aug 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
✗ SLA Missed (546 biz days late)
Active: 550 biz days
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
May 28 → May 28, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 3, 2024
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 21, 2024
13 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Jun 21 → Jun 21, 2024
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 21 → Jul 15, 2024
15 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Jul 15 → Jul 15, 2024
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Aug 5, 2024
15 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 5 → Aug 12, 2024
5 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 12 → Aug 15, 2024
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 15 → Sep 9, 2024
16 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 27, 2024
14 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Entered
Sep 27 → Sep 27, 2024
0 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 27 → Oct 10, 2024
9 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 14, 2024
1 business day (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 21, 2024
5 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 21 → Dec 12, 2024
35 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 12 → Dec 23, 2024
7 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 30, 2024
4 business days (counted)
Running total: 146 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2024
0 business days (counted)
Running total: 146 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 31, 2024
1 business day (counted)
Running total: 147 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Jan 9, 2025
6 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: Completed
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: Closed
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 153 of ? biz days used
124d
▶ Clock Running
Status: On Hold
Jan 9 → Jul 9, 2025
124 business days (counted)
Running total: 277 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 17, 2025
6 business days (counted)
Running total: 283 of ? biz days used
152d
▶ Clock Running
Status: On Hold
Jul 17 → Feb 27, 2026
152 business days (counted)
Running total: 435 of ? biz days used
115d
▶ Clock Running
Status: Assigned
Feb 27 → Aug 12, 2026
115 business days (counted)
Running total: 550 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 550 of ? biz days used
Created: May 28, 2024 Completed: Aug 12, 2026
Show SLA Clock Detail (30 periods)
Period Status Clock Biz Days Running Total
May 28 → May 28 Created ▶ Running 0 0
May 28 → Jun 3 Ready for Scheduling ▶ Running 4 4
Jun 3 → Jun 21 Assigned ▶ Running 13 17
Jun 21 → Jun 21 Entered ▶ Running 0 17
Jun 21 → Jul 15 Ready for Scheduling ▶ Running 15 32
Jul 15 → Jul 15 Entered ▶ Running 0 32
Jul 15 → Aug 5 Ready for Scheduling ▶ Running 15 47
Aug 5 → Aug 12 Scheduled ▶ Running 5 52
Aug 12 → Aug 15 Reschedule ▶ Running 3 55
Aug 15 → Sep 9 Incomplete ▶ Running 16 71
Sep 9 → Sep 27 Assigned ▶ Running 14 85
Sep 27 → Sep 27 Entered ▶ Running 0 85
Sep 27 → Oct 10 Ready for Scheduling ▶ Running 9 94
Oct 10 → Oct 14 Assigned ▶ Running 1 95
Oct 14 → Oct 21 Scheduled ▶ Running 5 100
Oct 21 → Dec 12 Reschedule ▶ Running 35 135
Dec 12 → Dec 23 Assigned ▶ Running 7 142
Dec 23 → Dec 23 Entered ▶ Running 0 142
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 142
Dec 23 → Dec 30 Assigned ▶ Running 4 146
Dec 30 → Dec 30 Entered ▶ Running 0 146
Dec 30 → Dec 31 Ready for Scheduling ▶ Running 1 147
Dec 31 → Jan 9 Assigned ▶ Running 6 153
Jan 9 → Jan 9 Completed ▶ Running 0 153
Jan 9 → Jan 9 Closed ▶ Running 0 153
Jan 9 → Jul 9 On Hold ▶ Running 124 277
Jul 9 → Jul 17 Assigned ▶ Running 6 283
Jul 17 → Feb 27 On Hold ▶ Running 152 435
Feb 27 → Aug 12 Assigned ▶ Running 115 550
Aug 12 → Aug 12 Tech On Site ▶ Running 0 550
Dispatch 0.0d
Holding 277.7d (excluded)
Coordinators 268.2d
Field Work 0.0d
Incomplete 17.0d (excluded)
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
277.7 days
Coordinators
268.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
17.0 days
Billing
0.3 days
Created: May 28, 2024 Due: Jan 8, 2025 Completed: Aug 12, 2026 (580 days late)
📅
551.0 days Total Age
⏱️
153.0d in On Hold Longest Stage
🔄
28 transitions Status Changes
⚠️
251.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
14 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
14 On-Site Visits (2 reschedules)
14 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Larry Ratliff — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 3, 2024
Visit 2 Jun 5, 2024
Visit 3 Aug 9, 2024
Visit 4 Sep 5, 2024
Visit 5 Sep 25, 2024
Visit 6 Sep 26, 2024
Visit 7 Oct 17, 2024
Visit 8 Dec 18, 2024
Visit 9 Jan 8, 2025
Visit 10 Mar 5, 2025
Visit 11 Mar 10, 2026
Visit 12 Mar 11, 2026
Visit 13 Jul 20, 2026
Visit 14 Aug 12, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 807 days old
🚨
Primary Delay 153.0 days stuck in "On Hold"
⏱️
Total Delay 251.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
48.3d / 1.0d SLA
Assigned
170.4d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Reschedule
40.0d / 2.0d SLA
Incomplete
17.0d
Closed
2.5d / 1.0d SLA
On Hold
277.7d
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen LYoder: Pull Union Hospital Terre Haute from JKingery and re-assign to Vincent


1/9 BAlexander

Placing in On Hold due to CNL


9/26/24 SR found in maintenance repair shop; unable to complete PM

9/25/24 SR Floating into territory to assist with PM's due at this account. CNL unable to locate unit within ICU or Maintenance repair shop

Found in repair shop bed took apart failed pm talk to biomed there system shows this unit in service closed it out on our system 8/12/26 lratliff
🔧 Work Performed
9/26/24 SR found unit in maintenance repair shop SEARCH FOR UNIT 6/3/24-searched for unit CNL-SRoberts 6/5/24-searched for unit CNL-SRoberts Found in repair shop bed took apart failed pm talk to biomed there system shows this unit in service closed it out on our system 8/12/26 lratliff 8/9/24-searched for unit CNL-Vince CNL Vnyathi 03/11/26
🔍 Technician Findings
9/26/24 SR unit located in maintenance repair shop under repair 9/25/24 SR CNL CNL Vnyathi 8/9/24 CNL JDK 12/18/24 CNL Vnyathi 9/5/24 Repair Shop Vnyathi 10/17/2024 1/8/25 closing per landons notes CNL Vnyathi 03/11/26 07/20/2026 – Unit in the maintenance shop for repair. -VN Found in repair shop bed took apart failed pm talk to biomed there system shows this unit in service closed it out on our system 8/12/26 lratliff
⚠️ Problem Description
Preventive Maintenance December 2023
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created May 28, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Jun 3, 4:51 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Scott Roberts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 5h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
Labor Added Jun 5, 11:07 AM
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
💵
3x Expenses Added Jun 10, 7:44 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🆕
Status: Entered by Abby Jinerson Jun 21, 3:23 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 22h, 0m
🚨 16.0 business days
🆕
Status: Entered by Abby Jinerson Jul 15, 4:59 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 24d 1h, 0m
🚨 15.9 business days
📅
▶
3 Dispatch Scheduled Aug 5, 10:19 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 17h
👷
Technician Assigned by Kaitlyn Kelch
Technician: Vincent Nyathi
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Aug 11, 10:29 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Vincent Nyathi
From: Scheduled
To: Reschedule
Duration in Previous: 6d 12h
⏳ 4.0 business days
⚠️
Status: Incomplete by Lindsay Smith Aug 15, 12:12 PM
From: Reschedule
To: Incomplete
Duration in Previous: 3d 13h
🚨 16.0 business days
⏱️
Labor Added Sep 8, 10:40 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Sep 9, 4:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Scott R Roberts
🚨 13.0 business days
⏱️
Labor Added Sep 25, 8:35 PM
Type: Labor
Status: Open
Qty: 0.16666666666667
⏱️
Labor Added Sep 26, 12:19 PM
Type: Labor
Status: Open
Qty: 0.25
🆕
Status: Entered by Kourtney Smith Sep 27, 9:22 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 17h, 0m
🚨 10.0 business days
👷
▶
2 Technician Assigned Oct 10, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 2h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Oct 14, 11:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Mozammel Sajib
From: Assigned
To: Scheduled
Duration in Previous: 3d 23h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Oct 20, 8:58 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Vincent Nyathi
From: Scheduled
To: Reschedule
Duration in Previous: 6d 9h
🚨 36.0 business days
👷
▶
2 Technician Assigned Dec 12, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 52d 18h
⚠️ 7.0 business days
⏱️
Labor Added Dec 20, 12:44 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Dec 23, 9:06 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 10d 18h, 0m
👷
▶
2 Technician Assigned Dec 23, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 56m
👷
Technician Assigned by Kourtney Smith Dec 24, 9:16 AM
Technician: Jim Kingery
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Dec 30, 10:13 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 22h, 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 31, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 6h
⏳ 2.9 business days
👷
Technician Assigned by Kourtney Smith Jan 3, 2:37 PM
Technician: Jim Kingery
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 8, 8:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m
⏸️
Status: On Hold by Brooke Alexander Jan 9, 1:07 PM
From: Closed
To: On Hold
Duration in Previous: 16h 44m
🚨 38.0 business days
⏱️
Labor Added Mar 5, 8:23 PM
Type: Labor
Status: Open
Qty: 1
🚨 87.5 business days
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: On Hold
To: Assigned
Duration in Previous: 180d 19h
⚠️ 7.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jul 17, 10:18 AM
From: Assigned
To: On Hold
Duration in Previous: 8d 0h
🚨 153.0 business days
👷
▶
3 Technician Assigned Feb 27, 1:56 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: On Hold
To: Assigned
Duration in Previous: 225d 4h
👷
Technician Assigned by Charles Ramen
Technician: a0h8Y00000HmPmCQAV, Vincent Nyathi
🚨 11.6 business days
⏱️
Labor Added Mar 16, 5:48 AM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 16, 6:26 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 98
🚨 92.0 business days
👷
Technician Assigned by Rhea Berry Jul 24, 3:02 PM
Technician: a0hVU000000vCcLYAU, Mark Stelter
⏳ 1.5 business days
⏱️
Labor Added Jul 27, 4:06 AM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 7.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 4, 11:26 AM
Technician: Larry Ratliff
⚠️ 7.0 business days
🔧
Status: Tech On Site by Larry Ratliff Aug 12, 3:32 PM
From: Assigned
To: Tech On Site
Duration in Previous: 166d 0h
⏱️
▶
3 Labor Added Aug 12, 3:37 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Ratliff
From: Tech On Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Larry Ratliff
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Aug 13, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 38m
📨
▶
2 Status: Invoice Pending Aug 13, 3:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Aug 14, 9:00 AM
Invoice Number: SM-270080

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 13.4 business days (threshold: 4.0 business hours)
Exceeded by 12.9 business days
Ready for Scheduling
Duration: 15.6 business days (threshold: 1.0 business days)
Exceeded by 14.6 business days
Ready for Scheduling
Duration: 15.4 business days (threshold: 1.0 business days)
Exceeded by 14.4 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 14.5 business days (threshold: 4.0 business hours)
Exceeded by 14.0 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Reschedule
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 115.6 business days (threshold: 4.0 business hours)
Exceeded by 115.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Ratliff
Scheduled
N/A
Created
May 28, 11:15 AM
Invoice #
SM-270080

Work Details (18)

Name Type Status Qty Amount Date
WL-02321711 Labor Open 1 $0.00 Jun 3, 4:53 PM
WL-02325297 Labor Open 1 $0.00 Jun 5, 11:07 AM
WL-02333225 Expenses Open 1 $0.00 Jun 10, 7:44 AM
WL-02333226 Expenses Open 1 $0.00 Jun 10, 7:44 AM
WL-02333227 Expenses Open 1 $0.00 Jun 10, 7:44 AM
WL-02431537 Labor Open 0.5 $0.00 Aug 11, 10:29 PM
WL-02471418 Labor Open 1 $0.00 Sep 8, 10:40 PM
WL-02497903 Labor Open 0.16666666666667 $0.00 Sep 25, 8:35 PM
WL-02498817 Labor Open 0.25 $0.00 Sep 26, 12:19 PM
WL-02530914 Labor Open 0.5 $0.00 Oct 20, 8:58 PM
WL-02607631 Labor Open 0.25 $0.00 Dec 20, 12:44 PM
WL-02623306 Labor Open 0.25 $0.00 Jan 8, 8:22 PM
WL-02703043 Labor Open 1 $0.00 Mar 5, 8:23 PM
WL-03145130 Labor Open 1 $0.00 Mar 16, 5:48 AM
WL-03145144 Labor Open 1.5 $0.00 Mar 16, 6:26 AM
WL-03145145 Travel Open 98 $0.00 Mar 16, 6:26 AM
WL-03308122 Labor Open 0.25 $0.00 Jul 27, 4:06 AM
WL-03331884 Labor Open 1 $0.00 Aug 12, 3:37 PM

Details