Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01168290 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Kaiser Westside Medical Center — 19301 NW Venetian Dr., Hillsboro OR, 97124

May 28, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 552 biz days
▶ Clock Running
Status: Created
May 28 → May 28, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 28 → May 28, 2024
0 business days (counted)
Running total: 0 of ? biz days used
552d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Aug 14, 2026
552 business days (counted)
Running total: 552 of ? biz days used
Created: May 28, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 28 → May 28 Created ▶ Running 0 0
May 28 → May 28 Scheduled ▶ Running 0 0
May 28 → Aug 14 Ready for Scheduling ▶ Running 552 552
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: May 28, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
552.6 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 807 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/28/2024 1520 CM ack msg; LM w/all avail resources (BB, SB, JB, CC, KE, KE, SF, LH, TK,AL, KR, TB, ME, NK, TM, CW, SC, MJ, GS, ES); 1520 JF decline; 1528 KE decline; 1536 Sunnyside wrong location - corrected to Kaiser Westside; 1540 SB, MJ decline; 5/30/2024 1251 CM LM w/Julian re NAR

Timeline

📋
▶
2 Work Order Created May 28, 3:27 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 19, 2:00 PM
Created
May 28, 3:27 PM
Invoice #
N/A

Details