Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01168819 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Long Island Jewish Medical Center — 270-05 76th Ave, New Hyde Park NY, 11040

May 30, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 550 biz days
▶ Clock Running
Status: Created
May 30 → May 30, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 30 → May 30, 2024
0 business days (counted)
Running total: 0 of ? biz days used
550d
▶ Clock Running
Status: Ready for Scheduling
May 30 → Aug 14, 2026
550 business days (counted)
Running total: 550 of ? biz days used
Created: May 30, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 30 → May 30 Created ▶ Running 0 0
May 30 → May 30 Scheduled ▶ Running 0 0
May 30 → Aug 14 Ready for Scheduling ▶ Running 550 550
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: May 30, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
550.8 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 805 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/30/2024 1342 CM LM w/whole team; 1345 GS decline; 1353 KE decline; 1405 LH decline; 1414 SC decline; 1415 SB decline; TK decline; 1717 BB decline; 1854 TM decline; 2116 KR decline; 5/31/24 0938 SF decline; 5/31/2024 1310 MJ decline; 6/3/2024 1122 CM LM w/Adam re NAR

Timeline

📋
▶
3 Work Order Created May 30, 1:43 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 10, 10:00 AM
Created
May 30, 1:43 PM
Invoice #
N/A

Details