Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01169141 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Samaritan Albany General — 1046 6th Ave SW, Albany OR, 97321

May 31, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 549 biz days
▶ Clock Running
Status: Created
May 31 → May 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 31 → May 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
549d
▶ Clock Running
Status: Ready for Scheduling
May 31 → Aug 14, 2026
549 business days (counted)
Running total: 549 of ? biz days used
Created: May 31, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 31 → May 31 Created ▶ Running 0 0
May 31 → May 31 Scheduled ▶ Running 0 0
May 31 → Aug 14 Ready for Scheduling ▶ Running 549 549
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: May 31, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
549.8 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 804 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/31/2024 1323 CM ack msg ;LM w/TM; 1443 TM unavail W; LM w/LS; 6/4/2024 1235 CM 2nd msg w/LS; 1259 LS unavail; 1714 CM LM w/NK, LH, BB, TB,, CC, JF, MJ, TP, KR; 1717 TP unavail; JF unavail; 1721 LH decline; 1729 TB unavail; 1823 MJ decline; 6/5/24 0925 KR decline; 6/6/2024 1635 LM w/McKenzie re NAr

Timeline

📋
▶
3 Work Order Created May 31, 1:22 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 3, 4:00 PM
Created
May 31, 1:22 PM
Invoice #
N/A

Details