Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01169156 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

May 31, 2024 → Dec 26, 2024

⛔ Blocked
PSM Last business day of May 2024
Target: May 31, 2024
⚠ 714d overdue
Dispatch 0.0d
Holding 164.0d (excluded)
Coordinators 112.5d
Incomplete 55.3d (excluded)
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
164.0 days
Coordinators
112.5 days
Over SLA
Incomplete (excluded from total)
55.3 days
Created: May 31, 2024 Due: Dec 26, 2024 (505 days overdue)
📅
149.9 days Total Age
⏱️
138.0d in On Hold Longest Stage
🔄
21 transitions Status Changes
⚠️
95.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 20, 2024
Visit 2 Sep 3, 2024
Visit 3 Sep 4, 2024

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 713 days old
🚨
Primary Delay 138.0 days stuck in "On Hold"
⏱️
Total Delay 95.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
29.6d / 0.5d SLA
Reschedule
33.8d / 2.0d SLA
Scheduled
38.3d / 2.0d SLA
Incomplete
55.3d
Closed
1.0d / 1.0d SLA
On Hold
164.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/27 BAlexander
Placing in on hold for removal

12-26 Pgreen per Chris Davis they are removing from contract as the unit is no longer at the site.

12/15 Mbjorem This will need to be scheduled for Justin when he goes. Patient was in the cot when Fernando went on site.

12/15/2024 Sramen -found Tech Sup MBjorem placed into reschedule status without tech assigned. Placed into ready for scheduling so it would populate on the ASC dashboard.

 

11/20 Mbjorem Schedule for Justin Armas to complete the PM.

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

8/20 CWassam rescheduled for Sept 3

7/24 Mbjorem patient was in bed while FSE was onsite.

7/16 CWassam per MBjorem schedule for this week while FSE is at Facility

7/12 CWassam teams to West for resolution has not been updated to schedule was requested of Lindsay for update

7/11 Cwassam discussed in District meeting Stephanie has advised the product needs to be updated for us to get technician out to complete service.

 

Product

1005 SM 104 5th Wheel

 

Marcus Hensley2:56 PMCarrie Wassam - the stretcher work orders at Lone Peak will require the bed skillset. Training is changing them today. Once they are changed Fernando will be able to complete them

 

5 Ferno units for Lone Peak documentation on wo 01169156

 

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

7/8 Cwassam per teams from Marcus

7/8 Cwassam discussed in District meeting per Marcus Nathan training not approved for EMS per Marcus will get resolution for work for July

6/26 Cwassam per Marcus these are still planned to go to Nathan for the end of July beginning of August

6/5 Cwassam discussed in District meeting per FOM MH planning to train Nathan for EMS by end of July/ this should be able to be picked up when training is completed

6/3 CWassam email to Lindsay for direction only EMS tech will need travel approved for Wyatt from Washington

🔧 Work Performed
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
🔍 Technician Findings
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
⚠️ Problem Description
Preventive Maintenance July 2023
📄 Description
1005 SM 104 5th Wheel

Timeline

📋
▶
2 Work Order Created May 31, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jun 10, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 2h
⏳ 3.0 business days
🆕
▶
2 Status: Entered Jun 12, 1:25 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Carrie Wassam
Technician: Wyatt Whitfield
🚨 11.0 business days
🔄
Status: Reschedule by Carrie Wassam Jun 26, 10:58 AM
From: Assigned
To: Reschedule
Duration in Previous: 13d 21h
🚨 11.0 business days
📅
Status: Ready for Scheduling by Carrie Wassam Jul 10, 10:14 AM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 13d 23h
⏳ 3.0 business days
👷
▶
4 Status: Assigned Jul 12, 1:54 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Carrie Wassam
Technician: Fernando Lemos
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2024-07-17T18:00:00.000+0000
🗓️
Status: Scheduled by Carrie Wassam
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
📅
Dispatch Scheduled by Carrie Wassam Jul 16, 9:31 AM
Scheduled For: 2024-07-15T19:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Michael Bjorem Jul 24, 7:24 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 5h
⚠️ 5.6 business days
📅
▶
2 Dispatch Scheduled Jul 31, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From: Reschedule
To: Scheduled
Duration in Previous: 6d 17h
🚨 15.0 business days
⏱️
Labor Added Aug 20, 9:21 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Carrie Wassam Aug 21, 10:17 AM
Scheduled For: 2024-09-03T15:00:00.000+0000
🚨 10.0 business days
⏱️
Labor Added Sep 3, 6:51 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.6 business days
⏱️
2x Labor Added Sep 5, 11:52 AM
Type: Labor
Status: Open
Qty: 1.5, 0.5
🚗
Travel Added Sep 5, 12:03 PM
Type: Travel
Status: Open
Qty: 64
⚠️
Status: Incomplete by Michael Bjorem Sep 5, 5:14 PM
From: Scheduled
To: Incomplete
Duration in Previous: 36d 4h
🚨 12.8 business days
🆕
▶
2 Status: Entered Sep 23, 10:54 AM
Status: Entered → Status: Incomplete
⚠️
Status: Incomplete by Carrie Wassam
From: Entered
To: Incomplete
Duration in Previous: 1m
🚨 43.0 business days
🔄
Status: Reschedule by Michael Bjorem Nov 20, 12:52 PM
From: Incomplete
To: Reschedule
Duration in Previous: 58d 2h
🚨 18.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Dec 15, 2:53 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 25d 2h
👷
▶
2 Technician Assigned Dec 16, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 34m
⚠️ 9.0 business days
✔️
Status: Completed by Peter Green Dec 26, 7:42 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏸️
Status: On Hold by Brooke Alexander Dec 27, 11:13 AM
From: Closed
To: On Hold
Duration in Previous: 15h 30m
🚨 138.0 business days
👷
▶
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 193d 3h
⚠️ 8.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jul 17, 10:17 AM
From: Assigned
To: On Hold
Duration in Previous: 8d 18h
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Aug 21, 2:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-25T16:00:00.000+0000
⏳ 3.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Aug 25, 8:52 AM
From: Scheduled
To: On Hold
Duration in Previous: 3d 17h

Bottlenecks

Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Scheduled
Duration: 26.9 business days (threshold: 2.0 business days)
Exceeded by 24.9 business days
Reschedule
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 31, 1:51 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02446356 Labor Open 0.5 $0.00 Aug 20, 9:21 PM
WL-02465302 Labor Open 0.5 $0.00 Sep 3, 6:51 PM
WL-02467784 Labor Open 1.5 $0.00 Sep 5, 11:52 AM
WL-02467785 Labor Open 0.5 $0.00 Sep 5, 11:52 AM
WL-02467800 Travel Open 64 $0.00 Sep 5, 12:03 PM

Details