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← WO Overview

WO-01169156 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

May 31, 2024 → Dec 26, 2024

⛔ Blocked
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 549 biz days
▶ Clock Running
Status: Created
May 31 → May 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 31 → Jun 10, 2024
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 10 → Jun 12, 2024
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jun 12 → Jun 12, 2024
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 12 → Jun 26, 2024
9 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 26 → Jul 10, 2024
9 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 12, 2024
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 12 → Jul 12, 2024
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 12 → Jul 24, 2024
8 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 24 → Jul 31, 2024
5 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Sep 5, 2024
25 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 5 → Sep 23, 2024
12 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2024
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 23 → Nov 20, 2024
40 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 20 → Dec 15, 2024
15 business days (counted)
Running total: 133 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2024
1 business day (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 27, 2024
8 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Closed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
131d
▶ Clock Running
Status: On Hold
Dec 27 → Jul 8, 2025
131 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 17, 2025
7 business days (counted)
Running total: 280 of ? biz days used
▶ Clock Running
Status: On Hold
Jul 17 → Aug 21, 2025
25 business days (counted)
Running total: 305 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 307 of ? biz days used
242d
▶ Clock Running
Status: On Hold
Aug 25 → Aug 14, 2026
242 business days (counted)
Running total: 549 of ? biz days used
Created: May 31, 2024 Today
Show SLA Clock Detail (24 periods)
Period Status Clock Biz Days Running Total
May 31 → May 31 Created ▶ Running 0 0
May 31 → Jun 10 Ready for Scheduling ▶ Running 6 6
Jun 10 → Jun 12 Assigned ▶ Running 2 8
Jun 12 → Jun 12 Entered ▶ Running 0 8
Jun 12 → Jun 26 Assigned ▶ Running 9 17
Jun 26 → Jul 10 Reschedule ▶ Running 9 26
Jul 10 → Jul 12 Ready for Scheduling ▶ Running 2 28
Jul 12 → Jul 12 Assigned ▶ Running 0 28
Jul 12 → Jul 24 Scheduled ▶ Running 8 36
Jul 24 → Jul 31 Reschedule ▶ Running 5 41
Jul 31 → Sep 5 Scheduled ▶ Running 25 66
Sep 5 → Sep 23 Incomplete ▶ Running 12 78
Sep 23 → Sep 23 Entered ▶ Running 0 78
Sep 23 → Nov 20 Incomplete ▶ Running 40 118
Nov 20 → Dec 15 Reschedule ▶ Running 15 133
Dec 15 → Dec 16 Ready for Scheduling ▶ Running 1 134
Dec 16 → Dec 27 Assigned ▶ Running 8 142
Dec 27 → Dec 27 Completed ▶ Running 0 142
Dec 27 → Dec 27 Closed ▶ Running 0 142
Dec 27 → Jul 8 On Hold ▶ Running 131 273
Jul 8 → Jul 17 Assigned ▶ Running 7 280
Jul 17 → Aug 21 On Hold ▶ Running 25 305
Aug 21 → Aug 25 Scheduled ▶ Running 2 307
Aug 25 → Aug 14 On Hold ▶ Running 242 549
Dispatch 0.0d
Holding 158.0d (excluded)
Coordinators 106.5d
Incomplete 53.3d (excluded)
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
158.0 days
Coordinators
106.5 days
Over SLA
Incomplete (excluded from total)
53.3 days
Created: May 31, 2024 Due: Dec 26, 2024 (596 days overdue)
📅
141.9 days Total Age
⏱️
132.0d in On Hold Longest Stage
🔄
21 transitions Status Changes
⚠️
89.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 20, 2024
Visit 2 Sep 3, 2024
Visit 3 Sep 4, 2024

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 804 days old
🚨
Primary Delay 132.0 days stuck in "On Hold"
⏱️
Total Delay 89.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
27.6d / 0.5d SLA
Reschedule
30.8d / 2.0d SLA
Scheduled
37.3d / 2.0d SLA
Incomplete
53.3d
Closed
1.0d / 1.0d SLA
On Hold
158.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/27 BAlexander
Placing in on hold for removal

12-26 Pgreen per Chris Davis they are removing from contract as the unit is no longer at the site.

12/15 Mbjorem This will need to be scheduled for Justin when he goes. Patient was in the cot when Fernando went on site.

12/15/2024 Sramen -found Tech Sup MBjorem placed into reschedule status without tech assigned. Placed into ready for scheduling so it would populate on the ASC dashboard.

 

11/20 Mbjorem Schedule for Justin Armas to complete the PM.

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

8/20 CWassam rescheduled for Sept 3

7/24 Mbjorem patient was in bed while FSE was onsite.

7/16 CWassam per MBjorem schedule for this week while FSE is at Facility

7/12 CWassam teams to West for resolution has not been updated to schedule was requested of Lindsay for update

7/11 Cwassam discussed in District meeting Stephanie has advised the product needs to be updated for us to get technician out to complete service.

 

Product

1005 SM 104 5th Wheel

 

Marcus Hensley2:56 PMCarrie Wassam - the stretcher work orders at Lone Peak will require the bed skillset. Training is changing them today. Once they are changed Fernando will be able to complete them

 

5 Ferno units for Lone Peak documentation on wo 01169156

 

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

7/8 Cwassam per teams from Marcus

7/8 Cwassam discussed in District meeting per Marcus Nathan training not approved for EMS per Marcus will get resolution for work for July

6/26 Cwassam per Marcus these are still planned to go to Nathan for the end of July beginning of August

6/5 Cwassam discussed in District meeting per FOM MH planning to train Nathan for EMS by end of July/ this should be able to be picked up when training is completed

6/3 CWassam email to Lindsay for direction only EMS tech will need travel approved for Wyatt from Washington

🔧 Work Performed
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
🔍 Technician Findings
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
⚠️ Problem Description
Preventive Maintenance July 2023
📄 Description
1005 SM 104 5th Wheel

Timeline

📋
2 Work Order Created May 31, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 7.0 business days
👷
2 Technician Assigned Jun 10, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 2h
3.0 business days
🆕
2 Status: Entered Jun 12, 1:25 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Carrie Wassam
Technician: Wyatt Whitfield
🚨 10.0 business days
🔄
Status: Reschedule by Carrie Wassam Jun 26, 10:58 AM
From: Assigned
To: Reschedule
Duration in Previous: 13d 21h
🚨 10.0 business days
📅
Status: Ready for Scheduling by Carrie Wassam Jul 10, 10:14 AM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 13d 23h
3.0 business days
👷
4 Status: Assigned Jul 12, 1:54 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Carrie Wassam
Technician: Fernando Lemos
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2024-07-17T18:00:00.000+0000
🗓️
Status: Scheduled by Carrie Wassam
From: Assigned
To: Scheduled
Duration in Previous: 1m
3.0 business days
📅
Dispatch Scheduled by Carrie Wassam Jul 16, 9:31 AM
Scheduled For: 2024-07-15T19:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Michael Bjorem Jul 24, 7:24 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 5h
⚠️ 5.6 business days
📅
2 Dispatch Scheduled Jul 31, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From: Reschedule
To: Scheduled
Duration in Previous: 6d 17h
🚨 15.0 business days
⏱️
Labor Added Aug 20, 9:21 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Carrie Wassam Aug 21, 10:17 AM
Scheduled For: 2024-09-03T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
Labor Added Sep 3, 6:51 PM
Type: Labor
Status: Open
Qty: 0.5
2.6 business days
⏱️
2x Labor Added Sep 5, 11:52 AM
Type: Labor
Status: Open
Qty: 1.5, 0.5
🚗
Travel Added Sep 5, 12:03 PM
Type: Travel
Status: Open
Qty: 64
⚠️
Status: Incomplete by Michael Bjorem Sep 5, 5:14 PM
From: Scheduled
To: Incomplete
Duration in Previous: 36d 4h
🚨 12.8 business days
🆕
2 Status: Entered Sep 23, 10:54 AM
Status: Entered → Status: Incomplete
⚠️
Status: Incomplete by Carrie Wassam
From: Entered
To: Incomplete
Duration in Previous: 1m
🚨 41.0 business days
🔄
Status: Reschedule by Michael Bjorem Nov 20, 12:52 PM
From: Incomplete
To: Reschedule
Duration in Previous: 58d 2h
🚨 16.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Dec 15, 2:53 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 25d 2h
👷
2 Technician Assigned Dec 16, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 34m
⚠️ 8.0 business days
✔️
Status: Completed by Peter Green Dec 26, 7:42 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏸️
Status: On Hold by Brooke Alexander Dec 27, 11:13 AM
From: Closed
To: On Hold
Duration in Previous: 15h 30m
🚨 132.0 business days
👷
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 193d 3h
⚠️ 8.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jul 17, 10:17 AM
From: Assigned
To: On Hold
Duration in Previous: 8d 18h
🚨 26.0 business days
🗓️
2 Status: Scheduled Aug 21, 2:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-25T16:00:00.000+0000
3.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Aug 25, 8:52 AM
From: Scheduled
To: On Hold
Duration in Previous: 3d 17h

Bottlenecks

Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Scheduled
Duration: 25.9 business days (threshold: 2.0 business days)
Exceeded by 23.9 business days
Reschedule
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 31, 1:51 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02446356 Labor Open 0.5 $0.00 Aug 20, 9:21 PM
WL-02465302 Labor Open 0.5 $0.00 Sep 3, 6:51 PM
WL-02467784 Labor Open 1.5 $0.00 Sep 5, 11:52 AM
WL-02467785 Labor Open 0.5 $0.00 Sep 5, 11:52 AM
WL-02467800 Travel Open 64 $0.00 Sep 5, 12:03 PM

Details