📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020
May 31, 2024 → Dec 26, 2024
⛔ Blocked
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
⚠ 549 biz days overdue
Active: 549 biz days
▶ Clock Running
Status: Created
May 31 → May 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 31 → Jun 10, 2024
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 10 → Jun 26, 2024
11 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 26 → Jul 10, 2024
9 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 12, 2024
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 12 → Jul 15, 2024
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 15 → Jul 25, 2024
8 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 25 → Jul 31, 2024
4 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Sep 5, 2024
25 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 5 → Sep 23, 2024
12 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2024
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 23 → Nov 20, 2024
40 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 20 → Dec 15, 2024
15 business days (counted)
Running total: 133 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2024
1 business day (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 27, 2024
8 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Closed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
131d
▶ Clock Running
Status: On Hold
Dec 27 → Jul 8, 2025
131 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 17, 2025
7 business days (counted)
Running total: 280 of ? biz days used
▶ Clock Running
Status: On Hold
Jul 17 → Aug 21, 2025
25 business days (counted)
Running total: 305 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 307 of ? biz days used
242d
▶ Clock Running
Status: On Hold
Aug 25 → Aug 14, 2026
242 business days (counted)
Running total: 549 of ? biz days used
Created: May 31, 2024Today
Show SLA Clock Detail (22 periods)
Period
Status
Clock
Biz Days
Running Total
May 31 → May 31
Created
▶ Running
0
0
May 31 → Jun 10
Ready for Scheduling
▶ Running
6
6
Jun 10 → Jun 26
Assigned
▶ Running
11
17
Jun 26 → Jul 10
Reschedule
▶ Running
9
26
Jul 10 → Jul 12
Ready for Scheduling
▶ Running
2
28
Jul 12 → Jul 15
Assigned
▶ Running
1
29
Jul 15 → Jul 25
Scheduled
▶ Running
8
37
Jul 25 → Jul 31
Reschedule
▶ Running
4
41
Jul 31 → Sep 5
Scheduled
▶ Running
25
66
Sep 5 → Sep 23
Incomplete
▶ Running
12
78
Sep 23 → Sep 23
Entered
▶ Running
0
78
Sep 23 → Nov 20
Incomplete
▶ Running
40
118
Nov 20 → Dec 15
Reschedule
▶ Running
15
133
Dec 15 → Dec 16
Ready for Scheduling
▶ Running
1
134
Dec 16 → Dec 27
Assigned
▶ Running
8
142
Dec 27 → Dec 27
Completed
▶ Running
0
142
Dec 27 → Dec 27
Closed
▶ Running
0
142
Dec 27 → Jul 8
On Hold
▶ Running
131
273
Jul 8 → Jul 17
Assigned
▶ Running
7
280
Jul 17 → Aug 21
On Hold
▶ Running
25
305
Aug 21 → Aug 25
Scheduled
▶ Running
2
307
Aug 25 → Aug 14
On Hold
▶ Running
242
549
Dispatch0.0d
Holding158.0d (excluded)
Coordinators106.8d
Incomplete53.3d (excluded)
⚠ Overdue
Dispatch
0.0 days
Holding(excluded from total)
158.0 days
Coordinators
106.8 days
Over SLA
Incomplete(excluded from total)
53.3 days
Created: May 31, 2024
Due: Dec 26, 2024 (596 days overdue)
📅
141.8 daysTotal Age
⏱️
132.0d in On HoldLongest Stage
🔄
20 transitionsStatus Changes
⚠️
89.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
🚩
3 On-Site Visits
(3 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1Aug 20, 2024
Visit 2Sep 3, 2024
Visit 3Sep 4, 2024
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 804 days old
🚨
Primary Delay132.0 days stuck in "On Hold"
⏱️
Total Delay89.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.7d / 1.0d SLA
Assigned
28.7d / 0.5d SLA
Reschedule
30.5d / 2.0d SLA
Scheduled
36.9d / 2.0d SLA
Incomplete
53.3d
Closed
1.0d / 1.0d SLA
On Hold
158.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/27 BAlexander Placing on hold for removal
12-26 Pgreen unit has been removed from the site.
12/15/2024 Sramen - Tech Sup MBjorem had placed into reschedule status without tech assigned. I placed into RFS so it will populate on the ASC dashboard for assignment.
11/20 Mbjorem Schedule for Justin Armas to complete
5 Ferno units for Lone Peak documentation on wo 01169156
9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution
9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution
8/20 CWassam rescheduled for Sept 3
7/25 Mbjorem unit was in use while FSE was onsite.
7/16 CWassam per MBjorem schedule for this week while FSE is at Facility
6/5 Cwassam discussed in District meeting per FOM MH planning to train Nathan for EMS by end of July/ this should be able to be picked up when training is completed
6/3 CWassam email to Lindsay for direction only EMS tech will need travel approved for Wyatt from Washington
🔧Work Performed
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed.
Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate.
Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
🔍Technician Findings
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed.
Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate.
Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
⚠️Problem Description
Preventive Maintenance July 2023
📄Description
1005 SM 104 5th Wheel
Dec 30, 2024 12:06pm
@Justin Armas This item has removed from contract. Please proceed to close WO. Thanks!
Timeline
📋
▶
2
Work Order Created May 31, 1:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Jun 10, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 2h
🚨12.0 business days
🔄
Status: Reschedule by Carrie WassamJun 26, 10:58 AM
From:Assigned
To:Reschedule
Duration in Previous:15d 18h
🚨10.0 business days
📅
Status: Ready for Scheduling by Carrie WassamJul 10, 10:13 AM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:13d 23h
⏳3.0 business days
👷
▶
2
Technician Assigned Jul 12, 1:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lindsay Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 2h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Jul 15, 5:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From:Assigned
To:Scheduled
Duration in Previous:3d 4h
📅
Dispatch Scheduled by Carrie WassamJul 16, 9:31 AM
Scheduled For:2024-07-15T19:00:00.000+0000
⚠️8.0 business days
🔄
Status: Reschedule by Michael BjoremJul 25, 1:48 PM
From:Scheduled
To:Reschedule
Duration in Previous:9d 20h
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Jul 31, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From:Reschedule
To:Scheduled
Duration in Previous:5d 23h
🚨15.0 business days
⏱️
Labor Added Aug 20, 9:29 PM
Type:Labor
Status:Open
Qty:0.5
📅
Dispatch Scheduled by Carrie WassamAug 21, 10:19 AM
Scheduled For:2024-09-03T18:00:00.000+0000
⚠️9.0 business days
⏱️
Labor Added Sep 3, 6:56 PM
Type:Labor
Status:Open
Qty:0.5
⏳2.6 business days
⏱️
Labor Added Sep 5, 11:58 AM
Type:Labor
Status:Open
Qty:0.5
⚠️
Status: Incomplete by Michael BjoremSep 5, 5:16 PM
From:Scheduled
To:Incomplete
Duration in Previous:36d 4h
🚨12.8 business days
🆕
▶
2
Status: Entered Sep 23, 10:54 AM
Status: Entered → Status: Incomplete
⚠️
Status: Incomplete by Carrie Wassam
From:Entered
To:Incomplete
Duration in Previous:1m
🚨41.0 business days
🔄
Status: Reschedule by Michael BjoremNov 20, 12:56 PM
From:Incomplete
To:Reschedule
Duration in Previous:58d 3h
🚨16.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenDec 15, 2:57 PM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:25d 2h
👷
▶
2
Technician Assigned Dec 16, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 30m
⚠️8.0 business days
✔️
Status: Completed by Peter GreenDec 26, 7:46 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:10d 6h, 0m
⏸️
Status: On Hold by Brooke AlexanderDec 27, 11:05 AM
From:Closed
To:On Hold
Duration in Previous:15h 18m
🚨132.0 business days
👷
▶
2
Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:On Hold
To:Assigned
Duration in Previous:193d 3h
⚠️8.0 business days
⏸️
Status: On Hold by Rhonnie ReevesJul 17, 10:17 AM
From:Assigned
To:On Hold
Duration in Previous:8d 18h
🚨26.0 business days
🗓️
▶
2
Status: Scheduled Aug 21, 2:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-08-25T16:00:00.000+0000
💵
2x Expenses Added Aug 21, 4:26 PM
Type:Expenses
Status:Open
Qty:1
⏳2.9 business days
⏸️
Status: On Hold by Rhonnie ReevesAug 25, 8:53 AM
From:Scheduled
To:On Hold
Duration in Previous:3d 17h
Bottlenecks
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 25.9 business days (threshold: 2.0 business days)
Exceeded by 23.9 business days
Reschedule
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)