Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01169161 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

May 31, 2024 → Oct 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of May 2024 · Target: May 31, 2024
✗ SLA Missed (591 biz days late)
Active: 592 biz days
🕐 Clock stopped: Completed (Oct 16, 2026)
▶ Clock Running
Status: Created
May 31 → May 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 31 → Jun 10, 2024
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 10 → Jun 26, 2024
11 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 26 → Jul 10, 2024
9 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 12, 2024
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 12 → Jul 15, 2024
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 15 → Jul 25, 2024
8 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 25 → Jul 31, 2024
4 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Sep 5, 2024
25 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 5 → Sep 23, 2024
12 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2024
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 23 → Nov 20, 2024
40 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 20 → Dec 15, 2024
15 business days (counted)
Running total: 133 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2024
1 business day (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 27, 2024
8 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Closed
Dec 27 → Dec 27, 2024
0 business days (counted)
Running total: 142 of ? biz days used
131d
▶ Clock Running
Status: On Hold
Dec 27 → Jul 8, 2025
131 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 17, 2025
7 business days (counted)
Running total: 280 of ? biz days used
▶ Clock Running
Status: On Hold
Jul 17 → Aug 21, 2025
25 business days (counted)
Running total: 305 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 307 of ? biz days used
284d
▶ Clock Running
Status: On Hold
Aug 25 → Oct 15, 2026
284 business days (counted)
Running total: 591 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 16, 2026
1 business day (counted)
Running total: 592 of ? biz days used
Created: May 31, 2024 Completed: Oct 16, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
May 31 → May 31 Created ▶ Running 0 0
May 31 → Jun 10 Ready for Scheduling ▶ Running 6 6
Jun 10 → Jun 26 Assigned ▶ Running 11 17
Jun 26 → Jul 10 Reschedule ▶ Running 9 26
Jul 10 → Jul 12 Ready for Scheduling ▶ Running 2 28
Jul 12 → Jul 15 Assigned ▶ Running 1 29
Jul 15 → Jul 25 Scheduled ▶ Running 8 37
Jul 25 → Jul 31 Reschedule ▶ Running 4 41
Jul 31 → Sep 5 Scheduled ▶ Running 25 66
Sep 5 → Sep 23 Incomplete ▶ Running 12 78
Sep 23 → Sep 23 Entered ▶ Running 0 78
Sep 23 → Nov 20 Incomplete ▶ Running 40 118
Nov 20 → Dec 15 Reschedule ▶ Running 15 133
Dec 15 → Dec 16 Ready for Scheduling ▶ Running 1 134
Dec 16 → Dec 27 Assigned ▶ Running 8 142
Dec 27 → Dec 27 Completed ▶ Running 0 142
Dec 27 → Dec 27 Closed ▶ Running 0 142
Dec 27 → Jul 8 On Hold ▶ Running 131 273
Jul 8 → Jul 17 Assigned ▶ Running 7 280
Jul 17 → Aug 21 On Hold ▶ Running 25 305
Aug 21 → Aug 25 Scheduled ▶ Running 2 307
Aug 25 → Oct 15 On Hold ▶ Running 284 591
Oct 15 → Oct 16 Assigned ▶ Running 1 592
Dispatch 0.0d
Holding 443.0d (excluded)
Coordinators 107.9d
Field Work 0.0d
Incomplete 53.3d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
443.0 days
Coordinators
107.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
53.3 days
Created: May 31, 2024 Due: Dec 26, 2024 Completed: Oct 16, 2026 (658 days late)
📅
592.0 days Total Age
⏱️
285.0d in On Hold Longest Stage
🔄
23 transitions Status Changes
⚠️
90.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 20, 2024
Visit 2 Sep 3, 2024
Visit 3 Sep 4, 2024

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 873 days old
🚨
Primary Delay 285.0 days stuck in "On Hold"
⏱️
Total Delay 90.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.7d / 1.0d SLA
Assigned
29.8d / 0.5d SLA
Reschedule
30.5d / 2.0d SLA
Scheduled
36.9d / 2.0d SLA
Incomplete
53.3d
Closed
1.0d / 1.0d SLA
On Hold
443.0d
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15 JJ: Asset no longer under contract, WO to be closed out

12/27 BAlexander

Placing on hold for removal


12-26 Pgreen unit has been removed from the site.

12/15/2024 Sramen - Tech Sup MBjorem had placed into reschedule status without tech assigned. I placed into RFS so it will populate on the ASC dashboard for assignment.

 

11/20 Mbjorem Schedule for Justin Armas to complete

5 Ferno units for Lone Peak documentation on wo 01169156

 

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

9/23 Cwassam removed from FSE due to military leave escalated to AEM for resolution

8/20 CWassam rescheduled for Sept 3

7/25 Mbjorem unit was in use while FSE was onsite.

7/16 CWassam per MBjorem schedule for this week while FSE is at Facility

6/5 Cwassam discussed in District meeting per FOM MH planning to train Nathan for EMS by end of July/ this should be able to be picked up when training is completed

6/3 CWassam email to Lindsay for direction only EMS tech will need travel approved for Wyatt from Washington

🔧 Work Performed
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
🔍 Technician Findings
Could Not Locate week of 8/20/24. Searched Hospital and requested assistance from biomed. Could Not Locate week of 9/3/24. Searched Hospital and biomed could not locate. Could Not Locate week of 9/4/24. Searched Hospital again and biomed Christopher Davis searched for stretchers at offsite location and could not locate.
⚠️ Problem Description
Preventive Maintenance July 2023
📄 Description
1005 SM 104 5th Wheel

Timeline

📋
▶
2 Work Order Created May 31, 1:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jun 10, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 2h
🚨 12.0 business days
🔄
Status: Reschedule by Carrie Wassam Jun 26, 10:58 AM
From: Assigned
To: Reschedule
Duration in Previous: 15d 18h
🚨 10.0 business days
📅
Status: Ready for Scheduling by Carrie Wassam Jul 10, 10:13 AM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 13d 23h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 12, 1:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lindsay Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 2h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jul 15, 5:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Carrie Wassam
From: Assigned
To: Scheduled
Duration in Previous: 3d 4h
📅
Dispatch Scheduled by Carrie Wassam Jul 16, 9:31 AM
Scheduled For: 2024-07-15T19:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Michael Bjorem Jul 25, 1:48 PM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 20h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Jul 31, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Carrie Wassam
Scheduled For: 2024-08-20T15:00:00.000+0000
🚨 15.0 business days
⏱️
Labor Added Aug 20, 9:29 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Carrie Wassam Aug 21, 10:19 AM
Scheduled For: 2024-09-03T18:00:00.000+0000
⚠️ 9.0 business days
⏱️
Labor Added Sep 3, 6:56 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.6 business days
⏱️
Labor Added Sep 5, 11:58 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️
Status: Incomplete by Michael Bjorem Sep 5, 5:16 PM
From: Scheduled
To: Incomplete
Duration in Previous: 36d 4h
🚨 12.8 business days
🆕
▶
2 Status: Entered Sep 23, 10:54 AM
Status: Entered → Status: Incomplete
⚠️
Status: Incomplete by Carrie Wassam
From: Entered
To: Incomplete
Duration in Previous: 1m
🚨 41.0 business days
🔄
Status: Reschedule by Michael Bjorem Nov 20, 12:56 PM
From: Incomplete
To: Reschedule
Duration in Previous: 58d 3h
🚨 16.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Dec 15, 2:57 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 25d 2h
👷
▶
2 Technician Assigned Dec 16, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 30m
⚠️ 8.0 business days
✔️
Status: Completed by Peter Green Dec 26, 7:46 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏸️
Status: On Hold by Brooke Alexander Dec 27, 11:05 AM
From: Closed
To: On Hold
Duration in Previous: 15h 18m
🚨 132.0 business days
👷
▶
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: On Hold
To: Assigned
Duration in Previous: 193d 3h
⚠️ 8.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jul 17, 10:17 AM
From: Assigned
To: On Hold
Duration in Previous: 8d 18h
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Aug 21, 2:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-25T16:00:00.000+0000
💵
Expenses Added Aug 21, 4:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏸️
Status: On Hold by Rhonnie Reeves Aug 25, 8:53 AM
From: Scheduled
To: On Hold
Duration in Previous: 3d 17h
🚨 285.0 business days
👷
▶
2 Technician Assigned Oct 15, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Nicholas Willick
From: On Hold
To: Assigned
Duration in Previous: 416d 4h
✔️
▶
2 Status: Completed Oct 15, 10:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 25.9 business days (threshold: 2.0 business days)
Exceeded by 23.9 business days
Reschedule
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
May 31, 1:59 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-02446382 Labor Open 0.5 $0.00 Aug 20, 9:29 PM
WL-02465307 Labor Open 0.5 $0.00 Sep 3, 6:56 PM
WL-02467790 Labor Open 0.5 $0.00 Sep 5, 11:58 AM
WL-02910261 Expenses Open 1 $0.00 Aug 21, 4:26 PM

Details